October 31, 2012

Desktop Support Specialist - ATMI, Canton, OH

Company Overview and Values:
ATMI is a global leader in the development of process solutions for the semiconductor and life science industries.  Whether it’s a green chemistry used in flash memory manufacturing, game-changing equipment for the safe delivery of toxic ion implant gases, or a revolutionary mixing system for the manufacturing of pharmaceutical compounds, ATMI is leading the way.  We combine broad expertise in science and engineering with the latest tools and technologies enabling rapid development and scale-up of new solutions to meet the needs of today’s high-technology marketplace.  ATMI promotes a culture that engages employees and fosters growth and development, while offering compensation programs that reward outstanding performance.

ATMI is seeking a Desktop Support Specialist to ensure proper computer operation so that customers can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer help requests. Problem resolution may involve the use of diagnostic and help request tracking tools. This position will support both our Burnet and Round Rock, TX locations.


  • Field incoming help requests from customers via SDE tickets, and walk-ups in a courteous manner.
  • Document all pertinent customer identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level. Including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install /troubleshoot anti-virus; spyware, malware software.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Develop help sheets and frequently asked questions lists for customers.


  • High School Diploma
  • Knowledge of basic computer hardware
  • Exceptional written and oral communication skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.

To be successful in the role and at ATMI you will need:

  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Exceptional customer service orientation.
  • Ability to sit for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Ability to lift and transport moderately heavy objects, such as computers and peripherals.

We offer an attractive salary, tremendous growth opportunity, and a comprehensive benefits package.

No phone calls, please. EOE/AA M/F/D/V

Essential functions are the primary job responsibilities which an employee must be able to perform with or without reasonable accommodation.  The list of requirements, duties and responsibilities is not exhaustive, but is the most accurate list for the current job. ATMI reserves the right to revise the job description as well as to require that other tasks be performed when the circumstances of the job changes.

Desktop Support Specialist - Hanover Research - Washington, DC

Hanover Research - Desktop Support Specialist (Tier II)

Hanover Research is actively seeking a self-motivated and competent individual for a full-time Desktop Support Specialist position. The Desktop Support Tier II will assist the System Admin. in providing technical support to Hanover Research in the areas of desktop equipment, including system configuration, troubleshooting, security, resource monitoring, etc. 

Hanover is a fast-paced, rapidly growing firm. The successful candidate will be able to think on their feet, respond well to constant change, and perform under pressure while maintaining a positive attitude at all times. 

Responsibilities include, but are not limited to:
  • The candidate will possess knowledge of troubleshooting internal technical infrastructure, including but not limited to, Microsoft environment (Windows 7, Office 2007 & 2010), networking, printing, wireless and audio visual technologies. 
  • The candidate will assist the System Administrators in testing software and hardware deployments, in addition to providing support during periodically scheduled network and server maintenance. 
  • He/She will record appropriate resolution information in troubleshooting PC hardware and software problems and will demonstrate appropriate, on-going communication of issue status and customer follow through. 
  • The candidate will ensure the timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal. 
  • They will deploy new software/hardware and procedures that are thoroughly tested and fully operational. He/She will assist in training peers and users on software, hardware and IT procedures.

  • 2-5 Years of experience; 
  • Strong organizational skills with ability to prioritize effectively. Must be a highly-motivated, self-starter. 

Minimum Education Required:
  • Bachelor's degree (Preferred in IT, IS, CS or related technical discipline) 
  • CompTIA A+, Network+, Security+, MCSE/MCITP, or CCNA preferred, but not required. 
This role offers the rare opportunity to enjoy the long-term upside inherent to a successful young firm.
Please apply online at: http://hanoverresearchcareers.catsone.com/careers/ by uploading a resume and a cover letter in a Word or PDF document. Applicants failing to include a cover letter will not be considered. 

About Hanover Research:
Founded in 2003 with the mission of meeting the information needs of under-resourced small- and medium-sized enterprises, Hanover Research has come to serve organizations, both for-profit and non-profit, throughout the U.S. and internationally. By creating--and always building upon--an extensive research infrastructure that our clients may access, we are able to provide a service that is revolutionary in its combination of flexibility and affordability. 

Hanover Research is an Equal Opportunity Employer. While all applications will be reviewed, only applicants selected for an interview will be contacted. 

IT Computer Operator (7N) - Diebold, Canton, OH

As an IT Computer Operator with Diebold Inc, you will be responsible for monitoring applications, hardware and network on all operating platforms located in the Corporate Data Center to analyze potential problems and take corrective action. You will also be expected to record, communicate, and resolve all operational problems and system status daily. 

Some essential functions of this position include:
  • Monitor applications, batch job processing, email, internet/intranet and all business system applications on all operating platforms
  • Monitor network communications including lines, routers, phone, voice and dial-up on all operating platforms
  • Monitor hardware equipment, including servers, controllers, printers and tape systems
  • Pull daily backup tapes for off-site retention and load tape libraries as needed
  • Participate daily in operations shift turnover meetings
  • Break down and distribute printed reports to mail room and business units
  • Perform daily printer maintenance
  • Provide support to other business units as required
  • Identify problems and take proper corrective action. Interact with all IT associates and customers to resolve problems.
  • Place equipment service calls to appropriate hardware vendors
  • Log application, production jobs and hardware problems
  • Communicate status of applications, hardware outages and production job problems daily to IT management
  • Communicate system status and planned and unplanned outages to user community
  • Update procedures and documentation as required

  • Associate's Degree in related area preferred
  • 6 months to 1 year experience required
  • Software Knowledge of Microsoft Word, Excel and Outlook as well as basic knowledge of Unix
  • Ability to follow established practice
  • Ability to investigate and use some independent judgment
  • Ability to work nights and weekends is required
  • Diebold, Inc is an Equal Opportunity Employer 

IT Director HR - Field Operations Lowe's, Newport Beach, CA

The core purpose of this position is to consult with line and functional managers on 

people issues and to improve the people skills of these managers. Specifically, this role 

exists to:
recruit, select, develop and supervise Area HR Manager across the country
support recruitment and retention efforts of largely diverse populations of HR staff
across the U.S., including HR Specialists, Area Recruiting Coordinators, HR 

Managers and Area HR Managers 

manage Region & Market Staff, Store Manager and RDC/MW HR Manager talent
planning and development 

Metrics, tracking methods and timelines to be specified by job incumbent and manager 

1. A performance and development plan for each Area HR Manager. Development plans for Region & Markwt Staff, Store Managers and RDC/MW HR Managers 

3. A replacement plan for Region & Market Staff, Store Managers and RDC/MW HR Managers 

4. Talent acquisition (recruiting and selection) plan for Region & Market Staff, Store Managers and RDC/MW HR Managers 

5. A plan for fostering good relationships between the market’s operations 

management and employees, and otherwise creating high employee engagement 

6. A strategic support plan (People Support Plan) to meet market’s HR needs 

Business Acumen:
  • Applies knowledge of Lowe’s business strategy and goals to align 
  • HR strategies with business strategies and provide the most relevant HR perspective and support. 

Planning & Organizing:
  • Develops short- and long-range plans that are realistic and 
  • effective in meeting internal clients’ HR needs. 

Coaching Managers:
  • Works to improve the people management skills of managers by 
  • providing clear, behaviorally specific performance feedback and guidance. 

Conflict Resolution:
  • Confronts problems head on to facilitate problem solving and mutual understanding, demonstrating a persistence to work through an issue until it is fully resolved. 

Employee Advocacy:
Ensures management awareness of the needs and concerns of  employees, articulating what is in the best interest of both employees and the company. 

Leveraging HR Resources:
  • Uses the appropriate HR resources (e.g., higher-level HR managers, employee services, Center of Expertise (CoE) staff) to accomplish a result, to solve a problem, or to best serve one’s internal client group. 

Developing Others:
  • Provides feedback, developmental experiences and opportunities,  helping people identify areas of strengths and developmental opportunities, providing  training and other resources to continue professional growth. 

Talent Strategist:
  • Recruits and develops others strategically to fill critical gaps in the manager pipeline, often thinking a year or more ahead, deploying people where they  can learn and achieve optimal results. 

Driving Accountability:
Establishes a systematic course of action for self and other managers, following up to ensure high quality performance management and development planning. 

Executive Presence:
Presents oneself impressively, demonstrating a positive image on one’s abilities and trusting one’s own judgment, standing firm and maintaining  composure under challenging circumstances. 

  • 7 years progressive HR experience, with 5 years Human Resources generalist experience 
  • 3 years managing / supervising people
  • 5 years working in a multi-unit environment with exempt and non-exempt staff
  • 3 years replacement and/or workforce planning experience
  • 3 years talent acquisition (recruiting, interviewing – including behavioral interviewing using targeted interview guides – and selecting) 
  • 3 years succession, career and development planning experience for employees in exempt positions 
  • 7 years experience interpreting and applying HR policies, procedures, programs and processes, including general compensation policies and practices 
  • Bachelors Degree—Business, HR or HR-related field

  • 10 years progressive HR experience, with 7 years Human Resources generalist experience 
  • 5 years managing / supervising people
  • 7 years working in a multi-unit environment with exempt and non-exempt staff
  • 5 years replacement and/or workforce planning experience
  • 5 years talent acquisition (recruiting, interviewing – including behavioral interviewing using targeted interview guides – and selecting) 
  • 5 years succession, career and development planning experience for employees in exempt positions 
  • 10 years experience interpreting and applying HR policies, procedures, programs and processes, including general compensation policies and practices  Masters Degree – Business, HR or HR-related field
  • Bi-lingual, e.g., Spanish/English, French/English, Cantonese/English
  • With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is a FORTUNE® 100 company that serves approximately 15 million customers a week at more than 1,745 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe’s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com. 

October 30, 2012

Information Technology Specialist (Customer Support) - Department of the Army, Corpus Christi, TX

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army. 

About the Position:
This job announcement is for a GS-2210 under Alternative A Recruitment procedures. 

THIS IS AN EXPEDITED HIRING AUTHORITY ANNOUNCEMENT. The Duncan Hunter National Defense Act (NDAA) FY2009 provides that the Secretary of Defense can designate acquisition positions and can recruit and appoint highly qualified persons to these positions. This announcement is open to accept resumes from candidates interested in helping the Department of the Army meet our mission requirements for the acquisitions of systems, equipment and facilities. 

The Vacancy Announcement will generate a referral and Selection List that is good for ninety (90) days and may be used to fill other permanent or temporary vacancies at the Corpus Christi Army Depot without further public notice. 

This job provides the opportunity to support the mission of the Corpus Christi Army Depot; which is to overhaul, repair, modify, retrofit, test and modernize helicopters, engines and components for all services and foreign military customers. The Corpus Christi Army Depot (CCAD) is the Army's Center of Industrial and Technical Excellence for Rotary Wing Aviation Maintenance and is the world's largest helicopters overhaul and repair facility. CCAD serves as the depot training base for active duty Army, National Guard, Reserve and foreign military personnel. We also provide worldwide on-site maintenance services, aircraft crash analysis, lubricating oil analysis, and chemical, metallurgical and training support. Positions include those providing support to the maintenance of helicopters in a variety of shops or in an office setting. 

Who May Apply:
  • All U.S. Citizens 



  • Security/criminal background check is required for access on the Navy base. 
  • Must be able to obtain and maintain a Secret security clearance. 

You will provide technical assistance to customers to minimize disruptions of computer operations. You are responsible for maintaining the accuracy and integrity of the service desk database. Correct a wide variety of technical problems emanating from LINUX based and Microsoft Windows based operating systems and all Depot-Wide Applications. Test and analyze computer hardware and software malfunctions. Utilize LMP (Logistics Modernization Program) and/or Outlook Web Access and be familiar with Enterprise Email. Monitor IT services, e.g., Windows Vista/Windows 7 operating systems, applications e.g., Cisco VPN software, and performs preventive maintenance and minor administration of the same to keep the systems optimized. Responsible for routing unresolved problems to appropriate specialists for resolution. Monitor and maintain the standard client software and hardware configuration. Provide current status of critical systems via network broadcast calls and messaging notifications. Plan, schedule, test, install and remove software patches and upgrades. You will report unauthorized access attempts/breaches. Perform thin client and workstation security lock down. 

  • To qualify at the GS-09 level an applicant must possess the following: 
  • To qualify applicants must possess one year of specialized experience to the GS-07 grade level or equivalent. Specialized experience is defined as: 1) Resolving a wide variety of problems, to include LAN and WAN technical problems, Linux and Microsoft windows and operating systems. 2) Test and analyze computer hardware and software malfunctions to resolve physical and logical processing problems and recommend appropriate solutions and acquisitions, and distinguish between equipment, software, and LAN installation and operation problems. 


  • Masters degree or equivalent degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in a related field 
  • To qualify at the GS-11 level an applicant must possess the following: 
  • To qualify applicants must possess one year of specialized experience to the GS-09 grade level or equivalent. Specialized experience is defined as: 1) Resolving a wide variety of problems, to include LAN and WAN technical problems, Linux and Microsoft windows and operating systems. 2) Test and analyze computer hardware and software malfunctions to resolve physical and logical processing problems and recommend appropriate solutions and acquisitions, and distinguish between equipment, software, and LAN installation and operation problems. 


Ph.D. or equivalent degree or 3 full years of prgressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field. 

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. 

1. Attention to detail 

2. Customer Service 

3. Oral Communication 

4. Problem Solving 

Education can be substituted for experience. 

Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html 

Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please include this information in your resume. 

A copy of your transcripts from an accredited college or university must be submitted at the time of application. If selected, official transcripts will be required. 

Other Requirements:
Click here for more information. 

Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. 

You will be required to provide proof of U.S. Citizenship. 

One year trial/probationary period may be required. 

Direct Deposit of Pay is Required. 

Temporary Duty (TDY) travel is 10 percent. 

Non-CAP external and internal Vacancy Announcement Statement:
Defense Acquisition Workforce Improvement Act Career Field Position. 

This is an Army Acquisition, Logistics and Technology Workforce position. 

Selectees must meet position requirements for certification at Level II in 

Acquisition Career Field Purchasing within 24 months of entrance on duty. 

The above documents and information on the ACRB and Acquisition Corps 

membership may be found on the ASC home page at http://asc.army.mil . 

Individuals with questions may contact and Acquisition Career Manager in the 

Acquisition Support Center for assistance. 

Your application package (resume, supporting documents, and responses to the questionnaire) will be reviewed to verify that you meet the basic eligibility and qualification requirements. Your responses to the q uestionnaire will be used to evaluate your relevant personal, educational, and work experiences. Only the most recently submitted resume will be considered. 

Interagency Career Transition Assistance Program (ICTAP). The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position. Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Information about ICTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp

The Department of Defense offers excellent benefits programs some of which may include: Comprehensive health and life insurance Competitive salaries Generous retirement programs Paid holidays, sick leave, and vacation time Flexible work environment to include use of telework and alternate work schedules Paid employment related training and education Possible student loan repayment Payment of licenses, certification, and academic degrees as applicable Bonuses, incentives, and awards as appropriate for the job. 

Click here for more information. 

Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. 

The Department of Defense (DoD) policy on employment of annuitants will be used in determining eligibility of annuitants. The DoD policy is available at http://www.cpms.osd.mil/ASSETS/E8AB932EA1E44617BAC7222922E42A62/DoDI140025-V300.pdf 

In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e. retired under section 8336(d)(1) or 8416(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD instructions 1400.25, Volume 300, at http://www.dtic.mil/whs/directives .) 

Multiple positions may be filled from this announcement. 

This is a Career Program Position (CP)34. 

May be on call to provide coverage on evenings, weekends, holidays and in other situations. 

Salary includes applicable locality pay or Local Market Supplement. 

May require overtime work. 

Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government interest. 

Defense National Relocation Program will not be authorized. 

Credit will be given for appropriate unpaid experience or volunteer work. 

Positions listed with multiple grades may be filled at any grade level and may or may not have promotion potential. 

Learning Technologies Specialist Job - Yum! Brands, United States

Overall Job Scope:
Provide support and build know-how on all Learning Technology tools, including development, delivery and maintenance of training for 4700+ restaurants in the US.

Key Functions:
Determine Strategy/Recommend Best Practices

  • Provides resolutions to complex issues and executes against project plans.
  • Partner with curriculum designers and provide feedback on best practices, alternative options, and most effective technology for content development as well as opportunities for reusability.
  • Establish “best in class” processes and tools.
  • Implementation/Execution:
  • Lead projects related to new processes and technologies and how they can be integrated into the restaurants.
  • Lead projects related to evaluating/tracking system effectiveness.
  • Collaborate with partners and technical teams to implement configuration/customizations to the system and application upgrades.
  • Test all changes to business processes or system configuration. Communicate updates and changes to the system/tools and processes.
  • Technical Expertise & Support 

Work with team to push content from development to production and ensure in-restaurant usability.
Assist with set up and maintenance around LCMS metadata, authoring templates, and themes.
Monitor and maintain governance of content (structure and reusability, standards library and e-learning)
Assist with troubleshooting system issues and case submission to vendors/Help Desk
Import/export content to LCMS and LMS.

Store Location:

  • Undergraduate degree in Learning Development or IT related field, or equivalent experience.

EXPERIENCE (and other qualifications):

  • 3-5 years experience in a related role.
  • Exceptional analytical skills and capacity for critical thinking, organization and change management skills, project planning, ability to meet specific timelines and deliverables and regularly communicate progress against goals.
  • Able to work effectively in a fast-paced environment with minimal supervision, strong attention to detail and ability to effectively multi task.
  • Strong customer service focus with a keen sense of urgency and commitment to executional excellence, accountability and teamwork.
  • Excellent interpersonal, written, and verbal communication skills.
  • Knowledge of learning technologies and content development tools. Experience with Saba’s Learning Management System and Centra, Testcraft, Outstart Evolution Learning Content Management System a plus.
  • Desire to learn and build others know-how.

Information Technology Specialist (Computer Specialist) - Department Of Justice, Washington, DC

Information Technology Specialist (Computer Specialist) - Department Of Justice, Washington, DC  - Why is it Great to Work for the Federal Bureau of Prisons? Do your Career Justice and consider a career with the Federal Bureau of Prisons (BOP). In addition to being regarded as a family and career-oriented agency, the BOP offers a broad range of exciting career opportunities in a work environment that promotes integrity, diversity, and professional development. With over 35,000 highly motivated individuals, the Federal Bureau of Prisons is one of the most unique agencies in the United States Department of Justice where each employee's day-to-day performance makes a difference. 

Will the Federal Bureau of Prisons Pay for me to Move? 

Reimbursement IS NOT authorized for travel and transportation for this position. 

  • U.S. Citizenship is Required. 
  • See Special Conditions of Employment Section. 
  • Males born after 12/31/59 must be registered for, or exempt from, 
  • The Selective Service. Click Here 

What are the Major Duties of this Position? 

  • This position is located in the National Network Communications Branch, Information, Policy and Public Affairs Division. The Incumbent coordinates Central Office and field network infrastructure and network communications service. The incumbent reports to the Chief, National Network Communications Branch. 
  • The mission of the branch is to provide operational readiness of the Bureau’s national network communications network based operating system that will support the mission critical functions of the Bureau of Prisons. The purpose of the position is to carry out the activities related to the development of these network-based systems. The incumbent acts as a technical expert in the implementation and administration of the BOPNet Cisco routers, firewalls, switches and associated operation systems, including installation, configuration, troubleshooting and optimization of Cisco networking components. 
  • The Incumbent assists network support staff in handling user trouble calls when a higher level of expertise is needed. Trouble-shoots and repairs or coordinates the through-shooting and repair of the Bureau's nationwide Wide Area Network (WAN) and Local Area Network (LAN) equipment related to the network infrastructure. Equipment includes but is not limited to routers, switches, hubs, DSU/CSU's servers, video multi-point control units and ISDN gateways, printers and modems. 

  • To be considered for the position, you must meet either the following requirements. 

Basic Requirements:
Education : There is no substitution of education for specialized experience at this grade level. 


Experience: You must have IT related experience demonstrating each of the four competencies listed below. 
  • Attention to detail - Is thorough when performing work and conscientious about attending to detail. 
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 
  • Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 


Specialized Experience : You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. 

Some examples of this qualifying experience are:
  • Experience designing, implementing, and maintaining complex in-house programs and sub-routines. 
  • Experience developing, implementing and maintaining specialized areas such as remote job entry, computer security, telecommunications software and on-line systems. 
  • Experience providing technical expertise on mainframe computer security and performing necessary trouble shooting to determine causes of inadequate response time. 
  • Experience using Business Process Modeling soft software such as Metastorm e-works. 
  • Applicants applying for this position MUST also possess the following Selective Factor. In the event you do not possess the Selective Factor, you will be found ineligible for the position. 

Selective Factor :
  • Applicants must have experience in CISCO routing and switching with working experience in the last two years, which included knowledge of CISCO, IOS, ACS and Firewalls. 
  • Applicants must have the CISCO Certified Network Associate (CCNA) Certification or a higher CISCO Certification. 
  • Applicants must clearly address these areas in their resume to be found qualified. 

Credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. 

**Your eligibility for consideration will be based on your responses to the questions in the application.** 

Interagency Career Transition Assistance Plan (ICTAP) . The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1)this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide proof of eligibility with your application of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: Click Here 

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here 

Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are qualified for this job, your resume and supporting documentation will be compared to your responses provided to the online assessment questionnaire. Your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Names of all candidates in the best qualified category will be sent to the hiring official for employment consideration. Candidates within the Best Qualified category who are eligible for veterans preference will receive selection priority over non-veteran preference eligibles. 

If you are entitled to veterans preference, you should indicate the type of veterans preference you are claiming on your resume. Although veterans preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated", veterans preference eligibles are listed ahead of non-veterans within each category for which they are qualified. 

In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest qualified category (i.e. Best Qualified). To preview questions please click here . 

The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; life insurance; health benefits; and participation in the Federal Employees Retirement System. The link provides an overview of the benefits currently offered to federal employees: Click Here 

The Department of Justice provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the hiring/servicing personnel office. The decision of granting a reasonable accommodation will be on a case-by-case basis. Selection will be made without discrimination for any non-merit reason such as race, color, religion, national origin, age, physical disability, marital and/or parental status, membership in an employee organization, sex, or sexual orientation. The Bureau of Prisons is an equal opportunity employer. 

Special Conditions of Employment Section:
  • Initial appointment to a managerial position requires a one-year probationary period. 
  • The incumbent is subject to geographic relocation to meet the needs of the agency. 
  • Appointment is subject to satisfactory completion of a pre-employment and panel interview, urinalysis, physical, and background investigation. All applicants are subject to, and must satisfactorily pass all screening requirements in relation to National Crime Information Center (NCIC) and credit check. 

This position is not test-designated and not subject to urinalysis testing under the BOP Drug Free Workplace Plan. 

IT Systems Analyst - YMCA, Charlotte, NC

Job Description:

Under the direction of the Applications Development Manager, the IT Systems Analyst will work as part of the IT team to implement and support all the business applications in use at the YMCA of Greater Charlotte.

  • System design and analysis of new systems or sub-systems to meet business goals.
  • Coordinate efforts with current software vendors to identify application defects and implement application enhancements and fixes.
  • Develop programs to specifications using programming languages utilized within the company.
  • Responsible for data integrity and ongoing management of interfaces between internal applications (including Kronos, Microsoft Dynamics GP, Personify, and Raiser's Edge).
  • Implement and monitor scheduled system jobs to ensure completion and accuracy.
  • Data mining for analysis of data.
  • Resolve technical issues through debugging, research and investigation.
  • Prepare system and programming documentation for users and other IT Staff members in accordance with internal and external standards.
  • Assist users of internal software applications by providing phone support of immediate issues.
  • Provide coaching and instruction to end-users to support and improve IT related processes.

  • Bachelor's degree from an accredited college in computer science or related field.
  • Minimum of 5 years' experience in IT and Software Development which includes database management with SQL background and programming in .Net or similar languages.
  • Experience with Microsoft's Visual Studio, SQL Server Management Studio, MS SQL Reporting Services, SQL Stored Procedures, .Net, and Microsoft SharePoint 2010.
  • Working knowledge of Kronos Timekeeping and Payroll System.
  • Ability to utilize tools for current operating systems, databases, and programming languages used by the YMCA of Greater Charlotte.
  • Excellent testing and documentation skills.
  • Strong communications skills; the ability to work with and communicate with a variety of system users.
  • Proven ability to accurately assess data and the ability to troubleshoot problems.
  • Demonstrated ability to learn new technologies.
  • Excellent internal and external customer service skills.
  • Ability to manage multiple tasks and assignments efficiently.

PHYSICAL REQUIREMENTS:Walking, seeing, sitting, hearing.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Salary: $42,361 - $52,951


To apply, please send cover letter and resume via- e-mail to: careers@ymcacharlotte.org. Please indicate the position you are interested in as the subject of your email.

Apply By Email: career@ymcacharlotte.org

IT Support Technician - Jyoti Americas - Conroe, TX

About the Job
Jyoti Americas, LLC is the USA's premier lattice tower manufacturer. We have constructed a brand-new, environmentally conscious, and worker-friendly manufacturing plant. Consider starting an exciting career with medical benefits, paid time off, and growth opportunities with us! Check us out at www.jyotiamericas.com !

PLEASE NOTE: Jyoti Americas only hires people who have documented proof to work in the United States of America. We use E-Verify - it you do not have a legal right to work in the USA, then please do not apply.

IT Support Technician
Reports to: Chief Operating Officer
Department: Information Technology
Pay Type: Exempt – Not eligible for overtime pay

Summary Statement

  • The IT Support Analyst will work to support end users, hardware, and organizational software making sure that all programs and systems are compliant with the IT policies and procedures.

Job Duties

  • Purchase, set up, and support end-user hardware and software
  • Install and support a variety of software applications including Lotus Notes 8.5, Windows, MS Office, AutoCAD, and other programs.
  • Implement security software and hardware including firewall, anti-virus, and service packs
  • Evaluates user needs and system functionality and ensures all needs are met
  • Monitor and support SAP ERP functions of manufacturing plant with business process re-engineering 
  • Plans, develops, and implements systems within budget
  • Obtains competitive prices from suppliers to ensure cost effectiveness
  • Schedule upgrades and security backups for hardware and software systems
  • Ensuring that software licensing laws are adhered to
  • Ensuring the security of data from internal & external attack
  • Builds and maintains vendor relationships and manages the purchase of hardware and software products
  • Create and maintain database documentation and programming for automation of tasks or jobs
  • • Security design, configuration, monitoring, and maintenance including administration of user accounts
  • • Performance tuning and monitoring of system along with troubleshooting and resolution of technical issues
  • Enhance functionalities of existing application in line with changing business needs
  • Other unlisted activities will be assigned

Experiential Requirements

  • Experience working with Lotus Notes and Domino Server
  • At least two (2) years of IT experience and responsibilities preferably in a manufacturing environment
  • Knowledge of SAP, SQL, PL / SQL, CLI, clustering technology and third-party backup tools like Tivoli

Educational, Professional, and Technical Requirements

  • Preference to those with computer certifications such as Comptia, Network+, A+
  • Computer literacy, particularly in accounting software, MS Word, MS Excel, MS Outlook, SAP, and shop floor control systems
  • Exceptional collaboration skills along with communication, problem solving and analytical skills

Physical Requirements of the Job

  • Regularly required to sit, walk, and occasionally bend and move about the facility
  • Ability to read and write English fluently with demonstrated proficiency in grammar

Work Environment

  • Works in an office and manufacturing environment
  • Exposed to dust, odors, oil, fumes and noise

IT Desktop Support Jobs - Kelly IT Resources, Lincolnshire, IL

Job Description 
Resource needs to have previous experience with Windows 7 deployment/migration. These are support level positions. They will be responsible for; Desktop Support SCCM experience a + Reimaging Software upgrades.

Kelly IT Resources is a specialty service of Kelly Services®, focused on the placement of professionals in contract, contract-to-hire and full-time employment positions across all IT disciplines. By matching the staffing needs of technical organizations with highly qualified information technology professionals, we place nearly 8,000 IT professionals on assignment each year.
Kelly IT Resources helps you meet the challenge of global workforce flexibility by providing staffing solutions and job opportunities which are not only innovative and effective, but which are, above all, tailored to the needs of your business.  Kelly has steadily become a worldwide authority on global employment solutions. 
Currently, Kelly IT Resources in search of a Level 3 Desktop Support 
Position Type - Contract 
Location - Lincolnshire, IL

This is a Windows 7 Migration. 7 Screening Requirements - Must be able to pass criminal background check. Job Description Resource needs to have previous experience with Windows 7 deployment/migration. These are support level positions. They will be responsible for; Desktop Support SCCM experience a + Reimaging Software upgrades.
No sponsorships at this time*

7 Screening Requirements - Must be able to pass criminal background check. 

October 29, 2012

Technical Sales Consultant - AT&T, Fort Worth, TX


Join us in the big leagues! 

AT&T is a world leader in communications, business solutions, and entertainment. As part of our Business Sales teams, you'll work with small to large enterprises and government agencies to sell our full-scale business solutions. 

Our wireless division serves 95 percent of the Fortune 100 companies, accounts for more than 80 percent of the Fortune 500 and has more than 1200 federal, state, and local government agencies as our customers. 

You'll be part of the team that walks our customers through AT&T's cutting-edge products, shows them the benefit of our advanced services, and ultimately closes the deal. We aren't just the phone company anymore and you aren't just any sales person. This could be your chance to join a company that's known for being innovative, successful and ahead of the curve. 

With AT&T's history of success and commitment to emerging technologies, this is the ideal sales environment for a professional looking to build an amazing career. 

Working as a Technical Sales Consultant, you will be part of the sales team and provide technical sales support to assure successful customer integration and implementation of established company products. You will participate in joint sales calls with the sales representatives. You will sell the entire portfolio of AT&T Data Services, AT&T Security Solutions and AT&T Hosting and Managed Solutions. This is an overlay sales position that requires you to have strong relationship building skills within an assigned territory. 

Key Roles and Responsibilities:
  • Provides technical support during joint sales meetings with customers and direct sales teams.
  • Majority of time is spent at the customers premise consulting, selling and supporting complex company products/services/systems/solutions.
  • Contributes to unit sales plan through pre-sales/post sales technical consulting activities.
  • Provides technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure the system is functioning according to specifications.
  • Manage the technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities. Formulates responses to customer inquiries/questions concerning complex system software and applications, and provides software development and consultation to prospective users.
  • Understands, develops and delivers products/services/systems/solutions to customers business, information, technical and educational needs.
  • Build a mini-application, based on customer requirements, to demonstrate feasibility of the application, often requiring rapid prototyping.
  • Requires a strong, working knowledge of company products and services.
  • May assist less experienced peers

Required Qualifications:
  • Three to five years of experience in one or more of these areas Network and/or Data Transport Planning, Designing and/or managing Wide Area Networks, Technical Data network Sales 
  • Strong relationship building skills 
  • Proven history of sales success as well as an in depth knowledge of processes as well as a concentration in security, hosting, and managed services portfolio 
  • Must have excellent interpersonal, communication and time management skills, and be able to work in a highly competitive sales environment 
  • Must have valid driver's license, personal car and satisfactory driving record. 
Desired Qualifications:
  • Bachelors degree in Engineering, Computer Science, Marketing, Information Technology, or Communications 
  • Five to seven years engineering and/or sales experience 
  • Previous sales support experience with strong coaching, presentation and closing skills. 
  • In depth knowledge of the following products are preferred; Secure Email Gateway, Web Security, Remote Vault, Hosting services (co-location), Synaptic Hosting including application management and virtualization, and long haul WAN services such as Virtual Private Network(VPN), Enhanced Virtual Private Network(EVPN), Manage Internet Services(MIS), Private Network Transport(PNT), Ethernet Protocol layer Service(EPLS), Opt-E-Wan(OEW), Frame Relay(FR), and ATM. 
  • Certifications such as CCDA, CCNA, CCNT, MCSE, CCNP or CCDP 
  • Experience with M/S word, Excel, PowerPoint, Project and Visio Professional 
  • Understanding of Cisco and multi vendor Transport CPE 
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V 

Application Systems Admin Job - SuccessFactors, Arlington, VA

About SuccessFactors 
SuccessFactors is the global leader in Business Execution Software. Our integrated suite of cloud-based applications is relied upon by over 3,500 customers in over 168 countries to bridge the gap between business strategy and business results with improved execution. SuccessFactors' solutions improve execution by optimizing people performance in three key areas: 
  • Aligning the workforce with the business strategy
  • Attracting and retaining top talent
  • Developing that talent to meet the current business challenge
  • We also deliver a comprehensive view of the workforce through robust analytics, planning and core HR applications. SuccessFactors' solutions help companies execute faster and smarter, with greater insight - delivering better business results than ever before. 

SuccessFactors has a unique culture. We are highly innovative and our products are defining new frontiers of software-as-a-service. We have extraordinary leadership and an aggressive, sales-driven culture. Founded in 2001 with offices around the world, the company employes more than 1200 people, all passionately focused on revolutionizing the future of work. 

Location: United States - VA - Arlington 

Seeking a Web Application/Systems Administrator to join our Cloud Operations Team. You will have an integral part in the management of customers, products and services into our Production Data centers and ensuring superior service delivery to our customers. 

The person applying for the role of Web Application/Systems Administrator is expected to configure, tune, monitor and troubleshoot application and web servers as well as the Java applications running on them. You will also be expected to engage in day to day responsibilities, activities and environmental improvements within the Cloud Environment. This individual is a creative quick thinker and able to identify solutions as well as socialize them out to the rest of the team. 

Job Duties include:
  • System Management of all SaaS web applications
  • Monitoring and optimizing the performance of these environments (i.e. memory, disk space, availability, etc.)
  • Collaboration with the other system, database, network and infrastructure administrators in the Cloud Operations group toward maintaining the SaaS applications
  • Collaborating with Development Teams to identify issues, trends and requirements necessary to support the SaaS Product
  • Researching, evaluating, installing, creating and configuring new tools and processes
  • Tomcat/JBoss Application and Apache Web server installation, maintenance and issue triage
  • Support of the Application/Server environment
  • Maintaining and managing system security policy
  • Create/Modify technical process documentation

Required Qualifications:
  • B.S. Computer Science, Information Systems or equivalent experience
  • 1 - 3 years Unix/Linux system administration and J2EE application experience
  • Expert Level Experience with Tomcat, JBoss and Apache
  • Relevant Industry Certifications a plus (RHCE, VCP, SCSA, CCNA, JNCIA-FWV)
  • Experience with Oracle 10g-11g a plus
  • Experience with shell scripting
  • Java/J2EE Development skills a huge plus
  • Performance analysis and tuning
  • Strong problem solving skills
  • Works effectively with a minimum of direction
  • Willingness and ability to work in a fast-paced environment
  • Willingness and ability to handle firecall duties
  • Must be able to qualify for/obtain a US government Confidential/Public Trust clearance
  • Do you know someone that might be interested? Refer them to SuccessFactors and make $1,000! 

Ground Test Engineer - Bombardier, Qu├ębec, QC


the evolution of mobility 

At Bombardier Aerospace, 33,600 employees in 25 countries work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel. 

Opportunities are available in the following areas::
  • Structural Test
  • Systems Test
  • Dynamics Test
  • Wind Tunnel Test
  • Ground Test Integration
  • Flight Test Outfitting Integration
  • Test Integration supporting Simulation and Test Work Package (WP7) for a new Aircraft Program

As a Structural Test Engineer, you will be asked to:
  • Be responsable for the advanced planning and testing of various aircraft structures for small scale rigs up to full scale aircraft level structural tests such as Complete Aircraft Static Test (CAST) and Durability And Damage Tolerance Test (DADTT).
  • Participate in the preliminary definition of the rig with Stress and experimental Design groups
  • Participate in the definition and selection of data acquisition systems, load control systems, and measurement methods
  • Review and comment on test requirements, schedules, aircraft structures installation and perform commissioning and structural testing while ensuring test data quality
  • Write Test Plans, Test Reports and test procedures, provide test status to supervision and integration and work closely with Shop, Quality Control and Stress Engineering functions to progress testing as per agreed plan
  • Be responsible for Development, Safety of Flight, and Certification testing of new aircraft development programs, and for testing required to resolve in-service aircraft issues.

As a Systems Test Engineer, you will be asked to:
  • Be responsable for the advanced planning and testing of various aircraft systems for small scale rigs up to full aircraft Integrated Systems Test Rigs (ISTR). Systems include flight controls, fly-by-wire, high lift, hydraulics, avionics, electrical and propulsion systems
  • Participate in the preliminary definition of the rig with the different System Engineering and Design groups
  • Participate in the definition and selection of simulated systems, data acquisition systems, load control systems, and measurement methods
  • Review and comment on test requirements, schedules, and systems installation and commissioning procedures
  • Be responsible for Development, Safety of Flight, and Certification testing of new aircraft development programs, and for testing required to resolve in-service aircraft issues including Aircraft On Ground (AOG) situations.

As a Dynamics Test Engineer, you will be asked to:
  • Be responsable for the advanced planning and dynamics testing from testing of components to full aircraft level. Dynamics test activities consist of noise, vibration, modal, and impact/shock testing
  • Participate in the preliminary definition of the rig or test setup with the different Engineering and Design groups
  • Participate in the definition and selection of test fixtures, data acquisition systems, and measurement methods
  • Be required to review and comment on test requirements, schedules, and systems installation and commissioning procedures
  • Be responsible for Development, Safety of Flight, and Certification testing of new aircraft development programs, and for testing required to resolve in-service aircraft issues, including Aircraft On Ground (AOG) situations.

As a Wind Tunnel Test Engineer, you will be asked to:
  • Plan and conduct aerodynamic tests on scaled model for the development of new aircraft. Duties will include test planning and preparation, technical requirements analysis, wind tunnel model design validation, testing as well as data validation and reporting.
  • Tests are performed in North American and European Research Center and consequently require candidates available for 4-8 weeks domestic and international assignments.

As a Ground Test Integrator, you will be asked to:
  • Support all types of Ground Tests such as: Structural Tests (static, fatigue), Systems Tests (iron bird, flight controls, Environmental Control System (ECS), Electro-Magnetic Interference (EMI), etc…) and Dynamics Tests (acoustics, vibrations, modal, shock/impact)
  • Support new aircraft development and sustaining programs
  • Interact with multiple work package integrators, engineering specialist/Designated Airworthiness Delegates (DAD) and structural/systems suppliers to establish test strategies and test requirements
  • Coordinate all activities related to test rig definition, design, build, commissioning and test amongst the various functions within Bombardier Aerospace Experimental (BAEX)
  • Review and approve testing deliverables from Program Suppliers with inputs from BAEX Design and Test teams
  • Prepare harmonized schedules for BAEX testing, prepare presentations and provide status/updates on overall activities, schedules, issues and roadblocks to the Project Management Office and Senior Leadership Teams.

As a Flight Test Outfitting Integrator, you will be asked to:
  • Represent the Bombardier Aerospace Experimental (BAEX) organization as a member of the Integrated Product Development Team (IPDT) for new aircraft programs
  • Coordinate and/or participate in the review, release and implementation of Flight Test Technical Requirements Documents (TRDs) and the development of Schedules & Estimates for Flight Test outfitting tasks
  • Prepare and ensure "Compliance to Work Share" statements with suppliers for flight test equipment installations during aircraft design and build phases
  • Integrate, coordinate, and manage the release of Flight Test Engineering installations and supplier interface drawings that are required to support the build of flight test vehicles (FTV)
  • Provide assistance and guidance in resolving technical and contractual issues between BAEX, Bombardier Core Engineering, and Suppliers
  • Coordinate with other parties to ensure compatibility of design and test requirements
  • Assist in ensuring accurate records with respect to configuration control and traceability of documentation as per Experimental requirements and procedures
  • Schedule, assign, monitor and provide status/visibility for all tasks related to the experimental equipment outfitting activity of new aircraft development
  • Establish or improve existing BAEX procedures and guidelines to ensure efficient operation of the department within Bombardier, as well as involvement in developing new procedures necessary in coordinating activities with outside Suppliers.

As a Test Integrator (supporting Simulation and Test Work Package (WP7) for a new Aircraft Program), you will be asked to: 
  • Provide technical leadership to WP7 team that manages the experimental and testing performed by the Structural and System WP units
  • Provide technical guidance to WP7 Integrators and Supplier's Test organization for ground and flight test, with respect to FTV outfitting, test rig experimental installations and test facility planning.
  • Recognize and understand the design and build functions within all Bombardier sites
  • Be able to formulate integrated and cost effective solutions for complex problems involving experimental design and build requirements
  • Perform as a technical authority in the field of experimental test build requirements
  • Recognize the implications of experimental activities on other product development functions and be able to devise timely and efficient solutions in the most effective way.
  • Propose solutions to both recurring and unusual problems, based on "lesson learned" experience.
  • Identify and establish the procedures applicable to the assigned development program, enact risk identification and mitigations procedures, modify established guidelines, devise new approaches, apply existing criteria in new manners, and draw conclusions from direct experience in order to improve efficiency.
  • Make technical recommendations that are generally accepted as accurate, cost effective, timely, and feasible.

As our ideal candidate, 
  • You hold a University degree in an engineering discipline (Master or Doctorate degree will be an asset);
  • You have extensive experience in a test environment in the aerospace industry;
  • You have experience in an aerospace manufacturing company (strong asset for junior position and a requirement for senior position);
  • You have a good knowledge of certification requirements including FAR 25 and ARP 4754;
  • You have experience or knowledge with load control systems (MTS, FCS or alike), data acquisition systems and instrumentation;
  • You have good knowledge of communication busses (ARINC 429, AFDX) and the means to test them;
  • You have knowledge of aircraft systems and aircraft structures (for Structural test position, Ground and Flight test integrator position);
  • You have good knowledge in aerodynamics (for wind tunnel test position)
  • You have the ability to work occasionally at off-site international locations;
  • You have strong communication skills (written and spoken).
  • Bombardier Aerospace is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. 

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at careers.bombardier.com

Support Lead Jobs - Maritz, Mississauga, ON

At Maritz Canada, we want to inspire and enable people to achieve their full potential. This holds equally true for the solutions we create for our clients, as well as the opportunities we give our employees. 

See Yourself at Maritz 

As Support Lead, you will use the latest technologies to provide consulting and support services to our clients in the application of IT solutions. Your excellent analytical and problem solving skills will enable you to quickly and effectively develop solutions to business/technical issues, support your changes with clear and detailed documentation, and provide ongoing support for implemented systems. 

With strong understanding of the full software development lifecycle and up-to-date knowledge of development methodologies and IT trends, you will: 

  • Provide consultative support to the e-Business Manager, Project Manager and client in the identification of business problems and the development of targeted solutions.
  • Assist in requirements gathering sessions to acquire and document functional and technical requirements.
  • Assist in the preparation of comprehensive design documents and screens, and support walkthrough meetings with clients and developers.
  • Ensure the application has been properly migrated into test environment, and hold walkthroughs of the test requirements and test cases.
  • Support our QA staff in execution of the test plan, including providing updated functional specifications as required.
  • Assist in migrating application to production environment
  • Participate in the post-implementation review and knowledge transfer sessions.
  • Manage all role responsibilities within/to Quality Management System (QMS).
  • developing scripts for investigation

Are You the Right Fit? 

The right candidate for this role is a technical resource with broad exposure to the software development lifecycle and at least 2-3 years of related experience. Previous experience as a Developer, Technical Business Analyst, or as a member of a Support team is excellent preparation.

Key skills that will allow you to excel include:

  • Strong knowledge of MS SQL T-SQL, SSIS, Visual Studio, TFS, and C#.NET, MS Reporting Services, IIS
  • Strong experience maintaining and deploying web services, web applications
  • Java is not a requirement
  • Fat wire CMS is not a requirement
  • Client-server based application knowledge is not a requirement (nice to have)

At a minimum, you must have technical skills including:

  • Web-Based Applications (5+ years)
  • ASP.NET (5+ years)
  • SQL (5+ years)
  • IIS (3+ years)

Grow Your Career with Maritz Our corporate culture is performance driven, creative and fun. You will have the opportunity to work with impressive clients and some of the best brands in any industry, supported by a mandate to help each employee grow and achieve their professional goals. 

Maritz provides extensive onsite Cultural benefits: cafeteria, outdoor patio, game room and more. We also offer many perks, such as health and wellness programs, massages, a fitness allowance , and discounts on great products. We want you to love the time you spend with us! 

A picture's worth a thousand words, and a video says even more. Visit www.maritzcanada.com , our Flickr page http://www.flickr.com/photos/maritzcanada or check out our videos on YouTube http://www.youtube.com/user/maritzcanada#p/u for the inside scoop on what it’s like to be part 

If this describes YOUR career goals, then apply online today! 

October 28, 2012

BSS Infrastructure Specialist - IBM, Sterling Forest, NY

Job description
IBM is seeking an Infrastructure Specialist to analyze, design, build, deploy and provide ongoing maintenance and support for the Business Continuity Resilience Services IT server and network infrastructure. This will include the opportunity to work with the BCRS hardware, operating systems, middleware and application software. Position requires the application of advanced analytical/problem solving skills, knowledge and application of Project Management Methodology, strong communications and technical leadership skills and ability to work independently.

You will exploit existing and new technologies and applications in the Lotus Notes, WEB, SAP, PRISM, and BRIO/DataMart infrastructure to address BCRS business requirements and implement quality deliverables that enhance efficiency and effectiveness of all BCRS employees. 

The position requires that you perform BCRS datacenter server and software administration, monitor BCRS systems performance and security compliance, plan and perform physical server relocations and coordinate associated networking, security, and fault tolerance changes.

You will expand infrastructure capabilities by leveraging improved system management and auditing practices, and harden BCRS Infrastructure through further integration of live system backup plans. 

You will improve remote administration capabilities for refreshed server hardware platforms, streamline server maintenance and deployment activities for BCRS Infrastructure Operations Team. Leverage peers on the IT operations team as well as BCRS Service Delivery to monitor and mitigate server security vulnerabilities and provide backup for Microsoft Windows server administrator. 

You will develop, document and execute infrastructure maintenance routines. Follow established problem solving and remote end user and server support methodology, utilizing advanced remote support tools and assist other members of the operations support team, as required.

Hands-on support is also required. You will provide on-site technical support to the BCRS Emergency Operations Center during Business Condition yellow and red. Provide end user support on BCRS workstation and server platforms, including business application support to minimize user down time and enhance end user productivity.

Candidates must be located within commuting distance to Sterling Forest location. Minimal travel is required.

  • At least 1 year experience in the installation, configuration and ongoing administration of one or more of the following: AIX, UNIX, Websphere, MQSeries, DB2, IBM Content Manager, Microsoft Windows, Lotus Notes Domino
  • Basic knowledge in the following: IBM BladeServers, IBM BladeCenter Platform, IBM Intel xSeries Servers, IBM AIX pSeries Systems, Linus RHEL Systems, IBM Total Storage San appliances, Total Storage DASD Arrays
  • Basic knowledge in the following: Network Cisco Switches, Boundary Device Administration, Nortel Switching Hardware, Physical Fiber and 1-10gb Network Connections, Systems Management Adapters and KVM appliances
  • Basic knowledge in and the ability to apply IBM ITCS 104 Security Standards across all of the above
  • Readiness to travel 10% travel annually
  • English: Fluent

  • Bachelor's Degree in Information Technology
  • At least 3 years experience in the installation, configuration and ongoing administration in AIX/UNIX

Additional information
IBM Global Technology Services, the largest Information Technology services provider in the world, integrates IBM’s broad range of services, hardware, software and research to help meet the IT needs for a wide range of companies. The IBM Global Technology Services portfolio includes: Business Continuity and resiliency services, Integrated Technology services, Security and privacy services, Strategic Outsourcing Services, Managed Business Process Services and Applications on Demand. For more information on IBM Global Technology Services please visit www.ibm.com/services
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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