October 31, 2012

Desktop Support Specialist - ATMI, Canton, OH


Company Overview and Values:
ATMI is a global leader in the development of process solutions for the semiconductor and life science industries.  Whether it’s a green chemistry used in flash memory manufacturing, game-changing equipment for the safe delivery of toxic ion implant gases, or a revolutionary mixing system for the manufacturing of pharmaceutical compounds, ATMI is leading the way.  We combine broad expertise in science and engineering with the latest tools and technologies enabling rapid development and scale-up of new solutions to meet the needs of today’s high-technology marketplace.  ATMI promotes a culture that engages employees and fosters growth and development, while offering compensation programs that reward outstanding performance.


Overview:
ATMI is seeking a Desktop Support Specialist to ensure proper computer operation so that customers can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer help requests. Problem resolution may involve the use of diagnostic and help request tracking tools. This position will support both our Burnet and Round Rock, TX locations.

Responsibilities:

  • Field incoming help requests from customers via SDE tickets, and walk-ups in a courteous manner.
  • Document all pertinent customer identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level. Including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install /troubleshoot anti-virus; spyware, malware software.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Develop help sheets and frequently asked questions lists for customers.

Qualifications:

  • High School Diploma
  • Knowledge of basic computer hardware
  • Exceptional written and oral communication skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.


To be successful in the role and at ATMI you will need:

  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Exceptional customer service orientation.
  • Ability to sit for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Ability to lift and transport moderately heavy objects, such as computers and peripherals.


We offer an attractive salary, tremendous growth opportunity, and a comprehensive benefits package.

No phone calls, please. EOE/AA M/F/D/V

Essential functions are the primary job responsibilities which an employee must be able to perform with or without reasonable accommodation.  The list of requirements, duties and responsibilities is not exhaustive, but is the most accurate list for the current job. ATMI reserves the right to revise the job description as well as to require that other tasks be performed when the circumstances of the job changes.



Ditulis Oleh : Unknown // 21:28
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