November 18, 2012

Integration Support Specialist - Extron Electronics, Texas

For 25 years, Extron Electronics, headquartered in Anaheim, California, has been a leading developer and manufacturer of professional A/V system products. Extron products are used to integrate video and audio into presentation systems for today's high tech boardrooms, presentation/training centers, university lecture halls, and other applications. Our corporate philosophy is founded on three concepts: Service, Support, and Solutions - S3. By following this standard, Extron has become one of the leading providers of products and training to the professional A/V industry.


Responsibilities include training resellers how to properly install various products (predominately our Media Link line in both Higher Education and K-12). Field installation support as needed, and assisting with phone support / troubleshooting issues pertaining to Media Link, Voice Lift, Global Viewer and Global Configurator.

Qualified Candidates will have:

  • 3 years' experience in Audio Visual equipment installation and customer service
  • Knowledge of PC and IT networking
  • Experience working with General Contractors and / or Sub-Contractors
  • Expertise on Audio Visual project management
  • Excellent communication skills, (written, and verbal)
  • Strong attention to details, highly organized, computer literate
  • Ability to work well in a fast-paced professional office environment
  • As an industry leader, Extron Electronics is committed to maintaining the outstanding level of quality services our customers expect. We strive to continually provide Service, Support, and Solutions - S3 to our customers. Our customers are our most important asset, and our employees are essential in maintaining that asset. 

We are currently seeking quality individuals who desire to achieve a professional and rewarding career opportunity. Extron offers top industry salaries, and a competitive benefits package that includes medical, dental, vision, a 401k program with employer match, tuition reimbursement, and much more!

IT Support Specialist - Mercy Corps, Portland, OR

Job Description
The department of Information Technology at Mercy Corps’ Portland headquarters coordinates, facilitates, and supports the agency’s use of computer technology and telecommunications to improve organizational agility and to achieve agency goals.  The IT team provides planning support and technical assistance to new and existing Mercy Corps country programs.  The team also works to strengthen the agency’s abilities to use Internet-based information services, including its abilities to model and transfer these services to local partners.

The IT Support Specialist will provide diverse IT services to end users at headquarters and our global team in the field with a high level of efficiency and quality customer service.           

  • Provide courteous and prompt customer service in response to user requests
  • Assist users in resolving hardware and software problems
  • Provide end-user support for access to local area network and the Internet. (wired and wireless)
  • Provide support for IT conferencing services. (e.g., ReadyTalk, LifeSize, Projectors, Elluminate/Blackboard)
  • Support HQ users with backups of their data and email.
  • Provide Google Apps services and support to end users.
  • Provide mobile technology (e.g., iOS, Android) application support.
  • Monitor and troubleshoot client hardware and software.
  • Prepare, produce, and package software update (e.g., Windows, Office,) for all field offices.
  • Maintain asset inventory database for HQ IT hardware and software including monitors, PCs, WAPs, switches, and printers.
  • Administer user accounts to Mercy Corps’ services, including Active Directory and Exchange 2010.
  • Administer termination and transfer personnel action notices.
  • Setup new systems, including hard drive cloning and disk imaging.
  • Complete custom installation and upgrades of operating system, standard word processing, spreadsheet, desktop publishing, and Internet software packages, as well as other packages as requested, on new workstations or replacement hardware.  Transfer user data for replacement hardware.
  • Upgrade operating systems and install standard word processing, spreadsheet, desktop publishing, and Internet software packages, as well as other packages as requested, on new or replacement notebooks.  Transfer user data for replacement hardware.
  • Other duties as assigned.

Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Organizational Learning:  As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


REPORTS DIRECTLY TO:  Senior Systems Administrator /Help Desk Manager
WORKS DIRECTLY WITH:IT staff, Portland HQ staff, remote HQ staff, field staff

  • Bachelor's degree highly desirable.
  • 2-4 years of proven experience providing technical support or end-user support.
  • Advanced knowledge of Microsoft Windows operations, Office, web browsers, and e-mail clients.
  • Recent professional experience in administering Windows Server 2003 2008, Active Directory user accounts, NTFS security permissions Group Policy, Exchange 2010, Outlook email account administration.
  • Proven experience in policy/procedure documentation.

The successful IT Support Specialist will have effective communication skills and the ability to interact professionally with a diverse group of clients and staff, as well as an ability to work productively in teams. S/he will be friendly, approachable and dependable, with strong organizational and administrative skills.  Having practical problem solving and solid trouble shooting skills along with an ability to learn new tools, keep abreast of technological advances and tolerate ambiguity are all critical, as is being effective at time-management and task-management, in order to accomplish multiple competing priorities. 

This position is based in Portland, Oregon.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Staff are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

IT Support Technician - NPI, South Burlington, VT

As part of our Canopy team, you will:

  • Monitor client systems
  • Interact directly with clients from our offices and at client sites
  • Resolve client issues
  • Have a full suite of state-of-the-art  tools at your disposal, including software distribution, remote control, and remote monitoring and management tools
  • Be exposed to a variety of technical issues
  • Become the go-to person for specific products and technologies

Strongest candidates:

  • Have excellent customer service instincts
  • Are great communicators on the phone, in person, and via email
  • Have strong knowledge of PC operating systems (Windows XP / 7 / 8), hardware, and applications
  • Have a general knowledge of computer networking
  • Have at least one year of full-time IT work experience
  • Have earned an IT related degree and/or certification
  • Are Vermont residents
  • Are US Citizens or Permanent Residents with passport or green card
  • Have valid drivers' license and good driving record
  • Are available for occasional afterhours implementation, support, and shared pager coverage

Additional useful skills:

  • Microsoft Small Business Server
  • Smartphone Operating Systems
  • Mac OS
  • Network user administration
  • Knowledge of servers and/or network insfrastructure
  • TCP/IP detailed understanding

NPI offers a full benefits package, including:

  • 401k with matching contributions
  • Profit-sharing
  • Blue Cross / Blue Shield of Vermont health coverage
  • Health Reimbursement Account
  • Flex spending Accounts
  • Full reimbursement for mileage, training resources, and other work expenses
  • Pet-friendly environment
  • Generous time off (with seniority, up to 33 days holiday / Combined Time Off per year)

November 17, 2012

Senior UNIX/Linux Engineer Job - Unisys, Auckland, Auckland

Job Title: Senior UNIX/Linux Engineer 
Job ID: 262852 
Location: New Zealand-Auckland 
Full/Part Time: Full-Time 
Regular/Temporary: Regular 

Day to Day Work 

As a global IT services company, our employees are empowered in their creativity, technical excellence and tenacity to satisfy our customers. That's why we are committed to attracting, developing and retaining exceptional talent in the industry. 

Due to business growth, Unisys is currently seeking several Senior UNIX/Linux Engineers to join our team based in Auckland. This position will be responsible for the provision of 2nd and 3rd level server support to our valued clients. Some of your additional responsibilities will include: 

  • Server maintenance and monitoring tasks
  • Resolving assigned Tickets including Incidents, Problems, Service Requests and Changes
  • Proactively escalates issues at risk of impending SLA failure
  • Incident Detection/Resolution/Reporting
  • System Administration/Configuration
  • Undertake Service and Change Requests
  • Documentation of operational processes and procedures and technical specifications
  • Provision of and/or contribution to identification of technical solutions to address a wide range of difficult problems

To be successful in this role you will possess the following skills/experience: 

  • Technical Skills – Unix (Solaris 9 and above, RedHat Enterprise from versions 2 through 5, RedHat Satellite Server, HP-UX version 11, and centralized management and configuration tools such as RHEL Satellite and HP Open performance, Oracle Enterprise manager)
  • Commitment to process, efficiency and quality
  • Delivery of service in a client contact role
  • Strong team oriented approach to work
  • Excellent verbal and written communication skills
  • Ability to work under pressure, deliver to deadlines and manage conflicting demands and priorities
  • Exposure to SuSe and Ubuntu will be highly regarded
  • You will be rewarded with a challenging and diverse role within a dynamic team environment and the scope to progress internally 

Please apply via the ‘Apply Now’ link. 

Please note; Unisys has supplier partners in place and unfortunately is unable to accept unsolicited emails or phone calls from recruitment agencies 

November 16, 2012

Cerner PowerChart\Orders\Message Center Support Advisor - DELL

Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Cerner PowerChart/Orders/PowerPlans/Message Center Support Advisor to join our team in Plano, TX.

  • The ideal candidate will possess the required skills and must be able to work flexible schedules to include Monday – Sunday and all associated shifts. This candidate may be able to work from home. In this position you will provide clinical application support to clinical end users located in multiple hospitals across the United States. This position works in a help desk environment.

Job Responsibilities:
Duties and responsibilities associated with this position include but may not be limited to:

  • Provide clinical application support to clinical end users located in multiple hospitals across the United States
  • Diagnose and troubleshoot Cerner Millennium issues.
  • Provide technical guidance in activities associated with the identification, prioritization, and resolution of reported clinical application problems by telephone.
  • Operates as a liaison between technical personnel and the appropriate end-user department
  • Work directly with other Cerner Solution subject matter experts to resolve end users issues.
  • Work in a help desk setting
  • Provides business systems and applications analysis in support of the development of new business applications
  • Includes evaluation, analysis, documentation of requirements, and translation into proper system requirement specifications.
  • Classifies problems as system, training, or process and recommends corrections.
  • Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements.

Required Skills:

  • PowerChart, Orders, PowerPlans, and Message Center Application build knowledge

Strong knowledge of DCP tools, Order catalogue, order entry format tool, Patient access list, preference maintanance tool, and Powerplan tool
IT, clinical, provider technical Implementation/Support experience

  • Effective communication
  • Presentation and interpersonal skills
  • Ability to interact with customers

Desired Skills:

  • Cerner database structure
  • Cerner application knowledge
  • Strong experience with Cerner Rules (Discern Expert)
  • Strong technical skills
  • 3 + years experience in project implementation and/or support
  • 3 + years of IT Healthcare Experience

Minimum Educational Requirements:

  • Bachelor's Degree or work experience equivalent

Dell offers:

  • Opportunity to work with a strong brand at one of the world's largest IT solutions providers
  • Dynamic, challenging, international work environment
  • A team with a high level of energy, integrity and motivation to win
  • Exciting internal career opportunities
  • A commitment to diversity and inclusion
  • Competitive compensation including bonus plans & a great benefit package
  • An individual professional development plan

About Dell Inc.:
Want to work in an environment where each day is focused on delivering solutions that make a real difference in people’s lives?
Where teams are constantly curious, and different perspectives and experiences are valued?
At Dell, we believe technology is essential for human success and that it should be accessible to everyone. We are constantly evolving to better serve our customers, seize new opportunities and drive growth. Together we can change the world. Come join us.
For more information, visit us on the web at

IT SPECIALIST (NETWORK SERVICES) - Small Business Administration, Herndon, VA

Are you motivated by helping people? Do you enjoy challenging but satisfying work? Why search any longer -- we have just the opportunity that you've been looking for! Small Business Administration's Office of Disaster Assistance (ODA) is a highly motivated and diverse team that seeks talented people to help families and businesses rebuild their lives after disasters. Come join us and make a difference.

You will serve as an IT Specialist for the Office of Disaster Assistance (ODA) Disaster Credit Management System (DCMS) in Herndon, VA. This position provides leadership and expertise in the administration and maintenance of Network Equipment. DCMS Operatiion Center Staff will be responsible for the development, implementation, operation and maintance of the automated data processing equipment and systems that will support the delivery of assistance to disaster victims.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.

This position is also being announced under Merit Promotion Procedures, announcement# MPP-13 -005-DCMS-784643.

This is a Cadre position, which is a competitive service position with a full-time seasonal work schedule. Depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work. However, this would be very unusual and has not occurred in numerous years.
Especially during times of substantial disaster activity, you may be required to work substantial compensated overtime up to seven days a week and twelve to fourteen hours a day, work various shifts, and travel to disaster field offices.
You may be required to travel with little or no advance notice.
You may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.
Relocation expenses will not be paid.
A valid driver’s license may be required.


  • U.S. citizenship is required.
  • You must be able to obtain and maintain a Government travel credit card.
  • Background investigation and credit check are required.
  • You may be required to complete a one-year probationary period.


  • As an IT Specialist (Network Services) you will be responsible for providing technical leadership and oversight to contractors performing network administration on Juniper network equipment. You will plan, design, develop and manage network infrastructure and network devices. Examples include:
  • Oversee network infrastructure, technology and telecommunications engineering best practices;

  • Manage TCP/IP, Routing protocols, LAN switching, IPv6, Wireless, Internet and Intranet systems, VPN Technology & tunneling route and SNMP based network management systems;
  • Lead design efforts that require in-depth technical knowledge of both wide area and local area communications;
  • Analyze network performance;
  • Complete c omparative analysis of systems and designs based on merit and cost in terms of capital and ongoing operations; and/or engineering economics.

In addition, you will create/amend technical documentation and supporting network diagrams (related to DCMS networking infrastructure) and present findings to senior leadership.

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.

You must meet all qualification requirements by the closing date of this announcement.

To receive proper credit please indicate the month and year as well as the average hours worked per week for each employer. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated “Ineligible” for that grade level.

GS-13: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-12 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. This Specialized Experience must include:

  • Working with various network protocols such as local area and wide area networks, various topologies such as TCP/IP, IPv6, Wireless, Internet & Intranet systems, VPN technology and tunneling.
  • Installing, administering, and optimizing network equipment to achieve high performance in network traffic.
  • Reviewing requirements and modifying the performance of network devices such as firewalls, routers and switches.
  • Performing day-to-day operations such as monitoring, upgrading/patching to firmware, managing administrative tools and utilities, reviewing network logs for troubleshooting, addressing security issues.
  • Working with Juniper equipment such as Net Screens, managing their VPN tunneling.
  • Creating network architecture diagrams and related documentation.



GS-13: There is no education substitute for this grade level.

1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):
If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location. CTAP/ICTAP eligibles must be placed in the "Well Qualified" category or higher in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP .
2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.
3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:

Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
Qualified - an overall basic level of knowledge, skills and abilities related to this position.

Application of Veterans' Preference: The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.

For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.

Preference eligible who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics). You do not have to respond to the KSAs separately but your resume should contain sufficient information to demonstrate possession of the KSAs.

Knowledge, Skills and Abilities (KSA's):
1. Knowledge of network concepts & architecture such as network topology TCP/IP,VPN technology/tunneling, IPV6 and or wireless.

2. Skill in network equipment day-to-day operations, administration and management.

3. Knowledge of Juniper network devices, management tools and applications (such as original equipment provider's web tools and applications).

4. Ability to create/update technical documentation and network diagrams and present findings orally or in writing to supervisor as well as customers.

5. Ability to analyze and perform research to address system/business needs of a large organization.

If selected for this position, you will be eligible for benefits. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees. To find out more click here .

Community Service Officer I - University of Southern California, Los Angeles, CA

Job Location: Los Angeles, CA 

Requisition ID: 016578
Academic/Internal Title Community Service Officer I
Division/School Career and Protective Services
Secondary Division/School
Department: CAPS/Department of Public Safety
Location: University Park Campus
Employment Type: Full-Time
Percent of time for Part-time Position:
Tenure Status
Salary Range: 15.83

Job Announcement: The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

Join the USC Department of Public Safety and be a part of an exciting Vision: to be the Safest Urban Campus in the Nation! Our Values of Communication, Accountability, Professionalism, Partnerships, Suppression, and Technology serve to guide our all of our actions in support of this Vision each and every day.

We seek a Community Service Officer I to join our dynamic team. In this important role, you will support the general safety of the university community by performing assigned patrol duties. You will secure the interior and exterior openings of facilities, monitor electronic door access and closed circuit television systems, assist with investigations, and perform perimeter and parking lot security functions. This is an unarmed position working under direct supervision of a Community Safety Officer II or a Sergeant.

Job Accountabilities:

  • Patrols an assigned area. Performs prescribed security checks of buildings, offices, and grounds to prevent loss of university assets. Observes and reports suspicious activity or persons, and security and/or safety hazards. Conducts investigations of losses in accordance with procedures and directions.
  • Opens and/or secures building and rooms according to procedures or as directed. Operates and/or monitors electronic door access, closed circuit television systems, and other security related devices. Dispatches or coordinates responses to situations as a result of observations made on CCTV and electronic door access. Assists with access at locations with malfunctioning electronic door access systems.
  • Assists with parking control and vehicle/pedestrian security. Directs traffic and gives directions
  • Maintains logs and records required to indicate duty times, occurrences, actions taken, observations made, and other relevant information. Prepares and submits reports as required.
  • Assists in maintaining perimeter and crowd control in areas of crimes, emergencies, and special activities.
  • Implements department procedures governing apprehensions, interrogations, and disposition of cases.
  • Escorts university and hospital employees, students, and/or hospital patients between facilities and their vehicles.
  • Assists in crime prevention and public information programs. Implements and enforces OSHA, CAL OSHA, and university policies relating to safety, health, and fire prevention.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment. The USC Department of Public Safety is a proud employer of women and military veterans.

We seek the best and brightest ? individuals who have the aptitude and sense of commitment ? those who want to help their community. If you're ready for an enriching career, one with meaning and challenge, then the USC Department of Public Safety is for you. Within this work, you can find significant achievement, satisfaction and reward.

Ready to make a difference? Join us!
Minimum Qualifications:
Minimum Education: High school or equivalent
Minimum Experience: 0 - 6 months
Minimum Field of Expertise: Must possess a valid California Class C driver's license and a valid State of California Department of Consumer Affairs Guard Card.

Preferred Qualifications
Preferred Education: Related undergraduate study; BSIS Card required

Preferred Experience:
Preferred Field of Expertise:
Position Type: Existing
Special Instructions to Applicants:

November 6, 2012

Business Process and Compliance Technical Specialist - Google Jobs, Mountain View, CA

This position is based in Mountain View, CA. The area: Finance 

The name Google came from "googol,"Â a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track. 
The role: Business Process and Compliance Technical Specialist 

Consisting of experienced, motivated, creative, self-sufficient and savvy high performers, the Business Process Compliance team handles risk management and compliance operations at Google. We have a preference for those who like to work and play hard and who are enthused about working on collaborative, cross-functional global teams. 

Google has an immediate need for a technical specialist with a passion for coding in JavaScript, HTML and the Google Apps ecosystem. You will be working collaborative projects to dramatically improve Sales and Finance productivity, and reduce Google’s risks. Specific projects will include improving the user interface, developing innovative data visualization dashboards, and automating deal approval workflows. 

You are a well-rounded top performer who can be a key contributor in a high-energy, growth environment. You have a proven track record working with global, high tech companies, and the desire to excel in everything you do. You will leverage your knowledge of complex processes, and project management skills, to design solutions to automate manual steps and improve Sales and Finance productivity. 

  • Design, develop and support distributed systems that enable a scalable partner network, as well as solutions that enable sales operations to accurately and efficiently report, and visualize sales data. 
  • Collaborate with product engineers to enhance core platforms and with commerce partners’ engineers for systems integration. 
  • Design and implement creative automation and risk mitigation solutions to complex business problems. Create reporting and metrics to support optimal decision-making. Analyze and design processes with business stakeholders using process maps, process flows, process and controls documentation. 
  • Design and implement QA programs and reporting mechanisms that monitor and evaluate the effectiveness of Google’s control environment. 
  • Prioritize project requests according to risk and efficiency outcomes, complete projects (including all hypotheses/analysis/documentation control design) in a consistent manner. 

Minimum qualifications:
  • BSc/BEng degree. In lieu of degree, 7 years of relevant experience. 
  • 3 years of experience in software development lifecycle including developing algorithms, implementing best practices in process reengineering, quantitative analysis & risk management/internal controls development. 
  • Experience with JavaScript, Google Apps script, Shell scripts. 

Preferred qualifications:
BS/MS degree in CS or MIS 

SQL, X/HTML experience 

Strong creativity and innovation in discovering actionable creative solutions in a collaborative, “start-up†environment with a high degree of deadline-driven productivity 

Proven ability to distil and present key insights from large data volumes 

Excellent leadership, project management, organizational, communication, interpersonal and teamwork skills 

The Big Picture 

Mountain View (Global HQ) 

Want to stop talking about changing the world and actually do it? At Google Mountain View, our global headquarters, we make products for hundreds of millions of users around the world that change the ways they create, share, communicate, collaborate and do business. 

Location: Mountain View (Global HQ) 


Create innovative solutions to a googol of challenges and keep our business on track. Team: Finance 

Technical Support Analyst - Credit Suisse, Raleigh-Durham, NC

Job Description 
The incumbent will provide support for the Fixed Income Division (FID) Credit Trading Desks. This role requires business and technical support of Credit Derivatives applications. It involves active monitoring; manage batches, application processes, servers and databases troubleshooting/ resolution, and incident analysis. 

Role Duties:
  • Develop in depth knowledge of the Credit Derivatives, business processes and technical knowledge to support all facets of the production environment.
  • Provide timely and efficient support for the various Risk applications
  • Provide onsite and offsite support for the various business functions
  • Provide off-hours support, if necessary
  • Take full ownership to resolution of all production support issues raised to the support team by business clients, IT teams or system generated alerts
  • Ensure all incidents raised via phone/e-mail are logged and updated appropriately
  • Accurately categorize and prioritize issues and requests
  • Document issues and resolutions to the team knowledge base
  • Planning, coordination and execution of production deployments, system upgrades and emergency bug fixes
  • Provide ‘Follow The Sun Support’ with the Singapore team
  • Perform weekend support for releases, upgrades, DR/BCP tests and related activities
  • Follow established procedures and guidelines for incident, problem and release management

About the Division This a Technical Support role with the Global Risk IT team. The incumbent will be primarily supporting Credit, EMG, Rates Trading and Risk Management applications for the Derivatives trading applications. 

The successful candidate will be working closely with trades, middle office staff, operations and product control in resolving business related issue within the support team. The candidate will be expected to communicate effectively with the traders and resolve/escalate issues. 

This is a high profile role offering an excellent opportunity to gain extensive knowledge of Fixed Income within a Global Support Framework. Qualifications - Entry-level (6+ months full time) experience proving application support of high performance/availability systems in Windows, UNIX / Linux, RDBMS (prefer MS SQL Server or Oracle) environments (internship or co-op experience will be considered) 
  • Excellent oral and written communication
  • Proficient in writing SQL queries
  • Excellent problem solving and analytical skills
  • Ability to work under high pressure situations
  • Educated to a degree standard (4 year bachelor's or equivalent) in numerate subject, e.g. Computer Science/Engineering

Desired Technical Skills/Background:
  • Investment Banking/Financial Services industry experience
  • Excel / VBA
  • Batch schedulers e.g. Control-M, AutoSys
  • XML
  • JavaScript
  • ITIL certification
  • SharePoint

About Credit Suisse As one of the world's leading financial services group, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide. Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally. The Credit Suisse Group is active in over 50 countries and employs approximately 40,000 people. Further information can be found at 

Cultural diversity is essential to our success. As such, we employ people from more than 100 countries. Credit Suisse empowers employees to work openly and respectfully with each other and with clients, ultimately striving to deliver superior results while offering initiatives and programs to assist employees achieve a healthy work-life balance. Credit Suisse is an EEO Employer Credit Suisse is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category. 

To the extent permitted or required by applicable law, a candidate who is offered employment will be subject to a criminal record check and other background checks before the appointment is confirmed.

Platform Computing GPFS (General Parallel File System) Sales Specialist - IBM, United States

Platform Computing GPFS (General Parallel File System) Sales Specialist - IBM, United States - Location for this role is open, however, preferred locations would be in a major city with access to an airport of significance. Preferred cities would include New York, Boston, or San Jose. 

IBM Platform Computing is a leader in cluster, grid, and HPC cloud management software serving more than 2,000 of the world’s most demanding organizations. For over 20 years, its workload and resource management solutions have delivered optimized IT infrastructures, ease of management, and lower costs for commercial, HPC, and technical computing clients. Visit Twitter: @IBMPlatform. For more information about IBM Technical Computing: 

Responsibilities of the Platform Computing GPFS (General Parallel File System) Sales Specialist would include: 

  • Identifying and working on new opportunities for selling GPFS software in the U.S. and Canada. 
  • Leading the GPFS sales efforts and strategy on opportunities in partnership with Platform Specialists, IBM account teams, and IBM partners 
  • Managing a regular forecasting process and business reviews to manage opportunities, identify sales inhibitors, and provide feedback to the development teams 
  • Helping to support the growth of the regional GPFS business by helping to deliver training, customer and partner presentations, education, and other activities to drive scalable business growth 

This role requires the following skills:

  • Strong selling skills including negotiating, forecasting, leadership, working cross organizationally, team work 
  • Strong verbal and written communication skills 
  • Strong experience in cluster file systems or in the HPC market 

Knowledge of storage technologies including 

  • Storage attachments (SAS, SAN, others) 
  • RAID configurations 
  • Storage devices (SAS, ML/SAS, SSD, and others) 
  • Subnets 
  • Routing
  • At least 5 years experience in sales or business development experience
  • At least 1 year experience in various storage technologies
  • At least 2 years experience in TCP/IP or other networking concepts
  • Readiness to travel 50% travel annually
  • English: Fluent
  • Bachelor's Degree
  • At least 1 year experience in selling GPFS or other cluster file systems would be considered a strong asset for this role
  • IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IT Desktop Support Technician - General Dynamics, Phoenix, AZ

IT Desktop Support Technician - General Dynamics, Phoenix, AZ  - As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 24,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer. 
  • Provide client technology support services, including initial deployment of new desktops, laptops, servers, peripherals and software, and provide general support services for all technical areas.
  • Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.
  • Work independently and/or as part of a team to identify and resolve issues.
  • Provide technical support and training to end-users.
  • Maintain current knowledge of relevant technology as assigned.
  • Participate in special projects as required.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
1-3 years of directly related experience supporting information systems operations. 

  • Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office)
  • Experience with desktop and application virtualization, call center support technologies, support for handheld devices (Blackberry, iOS, Android, Windows), a plus
  • Solid understanding of basic networking principles
  • Strong written and oral communication skills
  • Must be able to obtain a security clearance
  • Operational knowledge of the following is a plus: Microsoft Windows Server, Active Directory and Group Policy, SharePoint, and Microsoft System Center products

Additional Information 

Relocation No 

Security Clearance Level None 

Security Clearance Basis None 

Security Clearance Polygraph None 

Job ID Number 205682 

Job Function Information Technology 

Potential for Deployment No 

November 4, 2012

Branch Chief - Supervisory IT Specialist (SYSANALYSIS/APPSW) - DE Department Of Commerce, Alexandria, VA

Branch Chief - Supervisory IT Specialist (SYSANALYSIS/APPSW) - DE  Department Of Commerce - Join a dynamic and growing information technology (IT) organization in the place where innovation begins -- the United States Patent & Trademark Office (USPTO)! You will serve as a Branch Chief, bringing your leadership and technical skills to bear for the next generation of Patents & Trademarks processing systems. 

This position is located in the Office of the Chief Information Officer, Office of Application Engineering & Development (OAED). The successful candidate will perform assigned duties as a Branch Chief within OAED. OAED is responsible for the full life-cycle management of the USPTO's automated information systems. This responsibility is guided by the agency's strategic IT plans and supporting technical architecture. Activities in this job include: Programmatic responsibility for the design of computer-based solutions consistent with USPTO System Architect guidance; construction or selection of software components necessary to support those designs; integration of software components; associated implementation support services; and post implementation support services. The person in this position develops project plans and supporting budgets, monitors project schedules and costs against approved plans, maintains process models and related documentation for assigned automated information systems and ensures consistency with the data architecture documented in the enterprise. If selected, you will be placed as head of a Branch in Trademark Systems Division. One of the three Systems Divisions in OAED. 

  • You must be a U.S. Citizen or National. 
  • Your resume and question responses must demonstrate the job-related KSAs. 
  • You must meet the definition of specialized experience. 

The successful candidate in this job:
  • Manages teams of assigned IT personnel and contractors to fulfill project requirements and initiatives that are mission-critical to the business applications of patents and/or trademarks, and/or IT technology;
  • Works with team leaders, senior IT specialists, supervisors and customers to complete tasks and project requirements;
  • Analyzes software problems and provides solutions; troubleshooting a wide range of operational and support issues; AND,
  • Participates in special projects and provides advice to managers and customers on software needs, new technologies, and recommendations for modifications/enhancements to current software. 

Supervises a staff of technical and support personnel, including a number of branches that deliver specialized IT support. Provides significant, constructive input into multi-year and longer range work plans and manages work to accomplish goals and objectives.

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the vacancy announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at click here ! 

Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the GS-14 grade level in the Federal service. Specialized experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Specialized experience for this position is defined as: experience supervising or leading a staff of IT professionals in applications development infrastructure; and technical experience with all the following skill sets: 

Skill Set 1 - Job experience in supervising or leading a team of at least four software developers, software technical leads, or software systems analysts, AND 

Skill Set 2 – Job experience using SDLC methodologies; e.g. Waterfall and/or Agile/Scrum, AND 

Skill Set 3 - Job experience in being responsible for and actively managing budgets for software development project(s) AND 

Skill Set 4 - Job experience in either programming in and managing projects that used one or more of the following programming languages: Java, C#, C++ AND 

Skill Set 5 - Job experience working with all these technologies: 

Web Frameworks (e.g. Spring MVC, Struts, MyFaces, Restlet, etc.) and/or Web Services (e.g. RESTful or SOAP based Web Services) and 

Web Server and/or EJB Server development e.g. Apache, Tomcat, and /or WebSphere, WebLogic, JBoss and 

Relational Database design and development using e.g. Oracle, MySQL and/or SQL Server Database, and 

For each of the above skill sets, you must have current/recent work experience within the last 36 months and used these on a regular and recurring basis (i.e., on a daily basis for at least 12 months in duration). Desired candidates will have at least 4 years of progressive experience with each of the skill sets mentioned above. 

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed in the link below: 

In addition, applicants must possess proficiency or the potential to develop proficiency in the 10 Competencies Most Important for Supervisory Work prior to entry into a supervisory position as identified in the Office of Personnel Management's Supervisory Qualification Guide found at: 

Education may not be substituted for specialized experience at this grade level. 

Your resume will be reviewed to determine if you meet the basic eligibility requirements (i.e., are a U.S. citizen or National and meet the "Who May Apply" description) and qualification and other job-related requirements. We will determine your eligibility and qualifications by reviewing: your detailed resume, your responses to job-specific self assessment questions, and your required supporting documentation. The self assessment questions cover the following knowledge, skills and abilities/competencies: 

1. Skill in directing and overseeing complex, technical program areas that involve the planning, design, development, modification, testing, installation, implementation, and support of USPTO's automated information systems. 

2. Knowledge of project management techniques in order to successfully achieve customer delivery goals on time. 

3. Knowledge of relationships among multiple IT disciplines, including IT security concept standards and methods in order to provide expert advice and guidance on a wide range of and variety of complex application software designs. 

4. Knowledge of project-specific processes to assist in reviews and manage workflow. 

5. Ability to communicate, explain, or defend complex ideas or information clearly and adapt to the audience's level of knowledge. 

Your application will then be evaluated and rated under Category Rating and Selection procedures. Category rating procedures evaluate your total qualifying experience, education, and training and assigns them into a single, pre-defined quality category Qualified applicants are assigned to one of three categories following a review of their resume and other supporting documentation. Each category is defined as follows: 

Best Qualified - Applicant possesses exceptional experience with a background that demonstrates a superior level of knowledge, skills, abilities, and competencies required to perform the duties of the position. 

Well Qualified - Applicant possesses good experience with a background that demonstrates a satisfactory level of knowledge, skills, abilities, and competencies required to perform the duties of the position. 

Qualified - Applicant possesses the minimum qualifications with a background that demonstrates a basic level of knowledge, skills, abilities, and competencies required to perform the duties of the position. 

Veterans’ preference is applied by listing preference eligibles ahead of non­-preference eligibles within the same quality category in which they are placed. Qualified preference eligibles with a compensable service-connected disability of at least 10 percent will be placed at the top of the highest quality category (‘Best Qualified’), except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category. 

For more information on category rating procedures, please visit

Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application). 

Certified applicants who are referred to the Hiring Manager will be asked to come in for interviews which will consist of two parts: 

Behavioral interview assessing supervisory and project management skills
Technical interview including demonstration of working knowledge of technical skills in software engineering and systems architecture. Selections will be made based on performance in these two areas.
To preview questions please click here . 

The United States Patent and Trademark Office offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, paid holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Alternative Work Schedule (AWS) and Telework Program are available to eligible employees. 

Visit USPTO links below for information concerning USPTO New Employee Information: 

(Please note by clicking on the links below you will be redirected away from this page and to the Website) 

USPTO Campus 

Reporting to Work 

Work/Life Balance 


Employee Assistance 

Living in the D.C. Metro Area 

Visit the link below to explore the major benefits offered to most Federal employees. 

Working for the Federal Government 

Applicants applying for this position must be a United States Citizen or National. 

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System . If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. 

This is not a Bargaining Unit position . 

This is a Public Trust position and has a risk level designation of “High”. 

Except as prohibited by law, all applicants tentatively selected for positions needing a Top Secret Clearance will be required to submit to a urinalysis to screen for illegal drug use prior to appointment and, if appointed, the incumbent will be subjected to random drug testing procedures. 

Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation. 

The USPTO participates in E-Verify . For more information on E-Verify, please visit 

Probationary Period - If selected, you may be required to complete an initial one-year probationary period. 

Supervisory Probationary Period- If selected, you may be required to complete an initial one-year supervisory probationary period. 

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice. 

Relocation Expenses are not authorized and will not be paid. 

Individuals who have special priority selection rights under the Agency Career Transaction Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) will be eligible if it is determined that they have exceeded the minimum qualifications for the position. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management’s Career Transition Resources website at: . CTAP/ICTAP documentation requirements are listed in the ‘Required Documents’ section of this announcement. 

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued. 

All application materials become the property of the United States Patent and Trademark Office.

Technical Support Analyst - Landmark Management Consultants - Dallas, TX

Technical Support Analyst - Landmark Management Consultants - We are a management consulting firm that works with leaders to transform strategy into reality. We develop talent, organize people to be more effective and motivate them to perform at their best. Our focus is on making change happen and helping people and organizations realize their potential. 

Job Responsibilities:
  • Maintaining necessary professional technical certifications to support product lines
  • Resolving post-sale technical issues for customers via email and phone
  • Configuring customer orders based on documented specifications
  • Testing incoming product returns to ensure DOA/defective state
  • Managing an online knowledgebase for staff and customers that contains technical information such as how-to's, configurations
  • Reviewing and documenting new products for quality assurance and training purposes
  • Conducting one technical training per month for sales and marketing staff
  • Managing the company's internal network, wireless and security platforms including our Sonicwall firewalls and anti-spam appliances.
  • Assisting colleagues as needed with general help-desk issues that may arise, including network access, printing, software installation credentials, etc.

We have over 2,600 employees working across the country. Our clients come from the private, public and not-for-profit sectors, across every major industry and represent diverse business challenges. For many years, we have been renowned for the quality of our research and the intellectual rigor of our work. We transform research into actionable insights. We give our clients breakthrough perspectives on their organization and we do it in the most efficient way to achieve the desired results. 

Data Center Technician - Smoothstone IP Communications, Inc - Atlanta, GA

Data Center Technician - Smoothstone IP Communications, Inc - Every day, more businesses are turning to conferencing to remain productive while saving time and money, and InterCall is there to help them by providing a full spectrum of communication tools. While claiming to be the best and proving to be the best are all too often vastly different, InterCall has what it takes. We are the largest conferencing services provider in the world and winner of numerous awards for our innovation and leadership in the marketplace. But, to continue this path, we need high-energy, customer-focused talent to join our award-winning team. You’ll learn and develop skills to help you build a career that will take you straight to the top. 

Responsible for supporting the coordination and implementation of new and existing data centers including installing, upgrading and maintenance of hardware and equipment at assigned data centers; provide on-site information to support the design and performance of the data center; monitor and respond to basic equipment issues; implement emergency/disaster recovery plan as directed. 


  • High school diploma or GED required.
  • Associate's degree in computer science, management information systems, electrical or electronic engineering or a related field is preferred

  • Minimum one year experience in computer operations, telecommunications, desktop/PC support or related field required
  • Minimum one year Data Center or Telco/IDC Environment preferred

  • Basic knowledge of MS Word, Excel and Access required.
  • Basic knowledge of infrastructure cabling preferred
  • Ability to lift 50 pounds
  • Ability to respond to incidents on a 24X7 basis
  • InterCall offers a variety of benefits to our employees including competitive compensation, comprehensive health coverage, 401(k) retirement plan, tuition assistance, paid holidays, and paid time off. 

Check out our opportunities and see the difference a career can make. 
If you are interested in this position and meet the minimum requirements, apply online today! 
Applications will be accepted through 11/09/2012. 

Come help us lead the way! 

Desktop Support Specialist - Shift4 Corporation, Las Vegas, NV

Position Description 
As a member of the Information Technology team, the Desktop Support Specialist will provide prompt and accurate technical support to company employees on Windows operating systems as well as third-party and proprietary applications. They will also be required to monitor and maintain all desktop hardware and peripherals related to day-to-day operations. 

Knowledge, Skills, and Abilities 
  • Advanced skills with Windows operating systems, applications, and administration 
  • Experienced in software, hardware, and peripheral “hands-on” troubleshooting 
  • Working knowledge of IT ticket tracking and asset management tools 
  • Some experience with Microsoft Active Directory 
  • Virtualization experience helpful 
  • Self-motivated, detail-oriented with excellent communication skills 

Essential Functions 
  • Act as the first point of contact for documenting and troubleshooting customer issues 
  • Diagnose cases accurately via phone, remote tools, and on location 
  • Install and configure software related to daily operational requirements 
  • Install, QA, and maintain hardware components on all desktop workstations 
  • Perform necessary configuration and maintenance on all additional IT assets 
  • Manage inventory: generate, track, and receive purchase orders to fulfill requests and replenish IT stock 
  • Maintain IT hardware and software asset database 
  • Track technical support activities in a helpdesk ticketing system 
  • QA, schedule, and deploy patches/hot fixes/service packs 
  • Create and distribute accurate and thorough written communications inter-departmentally 
  • Work with minimal supervision while maintaining a high quality of service 
  • Work within a seven-day workweek schedule as well as a weekly “on-call” rotation 
  • Must be able to lift a minimum of 50lbs 

Education and Experience 
  • Minimum of two completed years of higher education and/or trade school with a focus on IT 
  • At least one year’s experience working in a helpdesk or similar IT support environment 

Desktop Support Technician - National Renewable Energy Laboratory, Golden, CO

Under limited supervision, provides universal, technical support for desktops, networks, computer hardware and software for applications on multi-user, multi-networked systems. Job Duties Essential Duties and Responsibilities (not limited to the following) 

Provides advanced-level technical and peripheral computer support for installing, diagnosing, troubleshooting and resolving problems and upgrading in research and administration environments.

Fully proficient in hardware, software and NREL systems. 

Full knowledge of technical specialty. Strong working knowledge of IT hardware products or software application products. Good understanding of network and system deployment and administration. 

Contributes to the completion of moderately complex activities of group. Errors may be difficult to detect and normally result in modest loss of time and resources to resolve. 

Problem Solving:
Demonstrates the ability to research, assess and draw logical conclusions to provide deliverables. Resolves a full range of standard problems. Participates in issue resolution during the course of assigned projects. 

No instructions needed on routine work, and general instructions given on new lines of work or special assignments. 

Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature. Required Education and Experience Relevant Associate's Degree or certification program of comparable scope and 3 or more years of experience or equivalent relevant education/experience. Required Knowledge, Skills and Attributes Full knowledge of technical specialty. Strong working knowledge of IT hardware products or software application products. Good understanding of network and system deployment and administration. 

Proficient in analytical techniques and practices. Solid communication, interpersonal, project management and customer relations skills. Additional Required Knowledge, Skills and Attributes Experience with imaging computers and migrating client data 

Working knowledge with Microsoft Windows XP and Windows 7 

Basic networking concepts Preferred Qualifications Microsoft Office 2007/ 2010 Standard Software Suite 

Desktop support and customer service environments. 

Ability to multitask, balance workloads, and take direction from multiple project leaders. EEO Policy NREL is dedicated to the principles of equal employment opportunity. NREL promotes a work environment that does not discriminate against workers or job applicants and prohibits unlawful discrimination on the basis of race, color, religion, sex, national origin, disability, age, marital status, ancestry, actual or perceived sexual orientation, or veteran status, including special disabled veterans. 

NREL validates right to work using E-Verify. NREL will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please see

November 1, 2012

Technical Support Analyst Jobs - American International Group, Nashville, TN

Position Summary:
As the Technical Support Analyst for our Actuarial team, you will support the department by maintaining databases, programs and reports for Actuarial use. You will utilize your classroom knowledge in a real world, dynamically growing corporate environment presented with vital challenges creating a variety of learning experiences. 

Organizational Structure:
This position reports to the Director of Technical Support within the greater Actuarial department which includes several VPs, managers and a total staff of approximately 35 employees reporting up to the Chief Actuary. There is significant interaction with other departments (e.g. marketing, finance, IT) both at our campus in Nashville and offices in Houston, TX. 

Performance Objectives:
1. Become familiar with actuarial data in order to maintain databases and verify integrity of data. Check that data is loaded, correct and ready to be used. 2. Perform ad hoc file queries independently. 3. Create effective and readable documentation for applications created and modified. 4. Assist actuarial staff with using various programming platforms used to retrieve and analyze data. 5. Assist with a variety of departmental projects of shifting priorities. 

Position Requirements 

The Ideal Candidate Should Have:
1. Bachelor's degree in Computer Science, Statistics, Math, Actuarial Science or a related field. 2. Experience using SQL is preferred but willing to train someone with solid classroom experience in programming languages (must provide transcript upon request). 3. Strong beginner level database knowledge (e.g. DB2, Oracle, Sybase IQ). This position presents an opportunity to utilize, grow and refine your database knowledge. 3. Interest in learning new applications with ability and motivation to learn independently through self study (i.e., SharePoint). 

Desktop Support Specialist Jobs - Engility Corporation, Monterey, CA

Function as a Software Maintenance Specialist for the Curriculum Development Division, DLIFLC, ensuring the organization has the Hardware and Software to meet its daily, short- and long-term mission requirements. 

The primary job responsibilities for this position include, but are not limited to: IT Strategic Planning and Governance, Configuration Management, Process Improvement, Technology Evaluation and Recommendation, Issue Tracking/Resolution, Setting, enforcing standards, Monthly IT Support Specialist Meetings, Customer Expectation Management, Change Control Management, Configure/image devices, Report Compliance, Request Security SCANS, Troubleshooting all technical issues, Information Assurance Compliance reporting, Classroom/Lab IT Support, Desktop troubleshooting, Desktop imaging/re-imaging, Apply Patches, Conference support, Tier 1 telephonic, email and face-to-face support, Maintaining support site, FAQ, and "How To" documentation and the responsibilities also include: SAN and windows server administration 


Degree Requirements: Bachelor Degree Preferred 

Relevant Experience: A minimum of 4 years experience with PC support (1 year in DoD infrastructure environment). Must possess Security+ certification. 

Applicants selected for this position will require an 


DoD Secret clearance. Applicants selected for a security clearance will be subject to a security investigation and must meet eligibility requirement for access to classified information. 

PREFERRED QUALIFICATIONS: Microsoft Certifications and experience working in DLIFLC infrastructure environment are preferred. The ideal candidate will have familiarity with PC support, help desk environments and has a background in troubleshooting along with strong customer service skills and be able to direct the support efforts of the software support team. He/she will be experienced in customer service, possess strong analytical skills, strong verbal and written communication skills and sound professional judgment. He/she must be able to cooperate and work well with coworkers and clients, function in a flexible work environment, and quickly adapt to new situations. He/she must also possess experience in a help desk environment to include: Tier 1 support telephonic, email and face-to-face support and a support ticket system. Experience with multilingual software and creative technology software is required. 

Engility Corporation 

was formed in 2012 and is headquartered in Chantilly, Virginia. Our name is derived from "engineering" and "agility" and we employ great people who anticipate and move quickly to serve our customers. Engility has about 9,000 employees in locations throughout the United States and worldwide. Our professionals provide a broad range of technical, analytical, operational, training, security services and products to government and commercial customers At Engility, we conduct ourselves with the utmost of integrity, accountability and respect to honor our commitment to excellence in everything we do. 

Our core competencies include SETA support, professional services, education and training, operational support, logistics and international capacity development 

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. 

We offer a competitive benefits package that includes: Paid Holidays, Paid Time Off, medical, dental, vision, flexible spending account, long- and short-term disability, life insurance, 401(k), Employee Stock Purchase Plan, and tuition reimbursement. 

Engility is proud to be an Affirmative Action/Equal Opportunity Employer. Engility provides equal employment opportunity for all persons, in all facets of employment. Engility maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. 

If you are a qualified individual with a disability or a disabled veteran, and need a reasonable accommodation to use or access our online system, please contact us on our home page. 

US Security Clearance Required 


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