Job Description
The incumbent will provide support for the Fixed Income Division (FID) Credit Trading Desks. This role requires business and technical support of Credit Derivatives applications. It involves active monitoring; manage batches, application processes, servers and databases troubleshooting/ resolution, and incident analysis.
Role Duties:
- Develop in depth knowledge of the Credit Derivatives, business processes and technical knowledge to support all facets of the production environment.
- Provide timely and efficient support for the various Risk applications
- Provide onsite and offsite support for the various business functions
- Provide off-hours support, if necessary
- Take full ownership to resolution of all production support issues raised to the support team by business clients, IT teams or system generated alerts
- Ensure all incidents raised via phone/e-mail are logged and updated appropriately
- Accurately categorize and prioritize issues and requests
- Document issues and resolutions to the team knowledge base
- Planning, coordination and execution of production deployments, system upgrades and emergency bug fixes
- Provide ‘Follow The Sun Support’ with the Singapore team
- Perform weekend support for releases, upgrades, DR/BCP tests and related activities
- Follow established procedures and guidelines for incident, problem and release management
About the Division This a Technical Support role with the Global Risk IT team. The incumbent will be primarily supporting Credit, EMG, Rates Trading and Risk Management applications for the Derivatives trading applications.
The successful candidate will be working closely with trades, middle office staff, operations and product control in resolving business related issue within the support team. The candidate will be expected to communicate effectively with the traders and resolve/escalate issues.
This is a high profile role offering an excellent opportunity to gain extensive knowledge of Fixed Income within a Global Support Framework. Qualifications - Entry-level (6+ months full time) experience proving application support of high performance/availability systems in Windows, UNIX / Linux, RDBMS (prefer MS SQL Server or Oracle) environments (internship or co-op experience will be considered)
- Excellent oral and written communication
- Proficient in writing SQL queries
- Excellent problem solving and analytical skills
- Ability to work under high pressure situations
- Educated to a degree standard (4 year bachelor's or equivalent) in numerate subject, e.g. Computer Science/Engineering
Desired Technical Skills/Background:
- Investment Banking/Financial Services industry experience
- Excel / VBA
- Batch schedulers e.g. Control-M, AutoSys
- XML
- JavaScript
- ITIL certification
- SharePoint
About Credit Suisse As one of the world's leading financial services group, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide. Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally. The Credit Suisse Group is active in over 50 countries and employs approximately 40,000 people. Further information can be found at www.credit-suisse.com.
Cultural diversity is essential to our success. As such, we employ people from more than 100 countries. Credit Suisse empowers employees to work openly and respectfully with each other and with clients, ultimately striving to deliver superior results while offering initiatives and programs to assist employees achieve a healthy work-life balance. Credit Suisse is an EEO Employer Credit Suisse is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category.
To the extent permitted or required by applicable law, a candidate who is offered employment will be subject to a criminal record check and other background checks before the appointment is confirmed.
