Technical Support Analyst - Landmark Management Consultants - We are a management consulting firm that works with leaders to transform strategy into reality. We develop talent, organize people to be more effective and motivate them to perform at their best. Our focus is on making change happen and helping people and organizations realize their potential.
Job Responsibilities:
- Maintaining necessary professional technical certifications to support product lines
- Resolving post-sale technical issues for customers via email and phone
- Configuring customer orders based on documented specifications
- Testing incoming product returns to ensure DOA/defective state
- Managing an online knowledgebase for staff and customers that contains technical information such as how-to's, configurations
- Reviewing and documenting new products for quality assurance and training purposes
- Conducting one technical training per month for sales and marketing staff
- Managing the company's internal network, wireless and security platforms including our Sonicwall firewalls and anti-spam appliances.
- Assisting colleagues as needed with general help-desk issues that may arise, including network access, printing, software installation credentials, etc.
We have over 2,600 employees working across the country. Our clients come from the private, public and not-for-profit sectors, across every major industry and represent diverse business challenges. For many years, we have been renowned for the quality of our research and the intellectual rigor of our work. We transform research into actionable insights. We give our clients breakthrough perspectives on their organization and we do it in the most efficient way to achieve the desired results.
