PRIMARY FUNCTION(S):
Function as a Software Maintenance Specialist for the Curriculum Development Division, DLIFLC, ensuring the organization has the Hardware and Software to meet its daily, short- and long-term mission requirements.
RESPONSIBILITIES AND DUTIES:
The primary job responsibilities for this position include, but are not limited to: IT Strategic Planning and Governance, Configuration Management, Process Improvement, Technology Evaluation and Recommendation, Issue Tracking/Resolution, Setting, enforcing standards, Monthly IT Support Specialist Meetings, Customer Expectation Management, Change Control Management, Configure/image devices, Report Compliance, Request Security SCANS, Troubleshooting all technical issues, Information Assurance Compliance reporting, Classroom/Lab IT Support, Desktop troubleshooting, Desktop imaging/re-imaging, Apply Patches, Conference support, Tier 1 telephonic, email and face-to-face support, Maintaining support site, FAQ, and "How To" documentation and the responsibilities also include: SAN and windows server administration
Qualifications
Degree Requirements: Bachelor Degree Preferred
Relevant Experience: A minimum of 4 years experience with PC support (1 year in DoD infrastructure environment). Must possess Security+ certification.
Applicants selected for this position will require an
active
DoD Secret clearance. Applicants selected for a security clearance will be subject to a security investigation and must meet eligibility requirement for access to classified information.
PREFERRED QUALIFICATIONS: Microsoft Certifications and experience working in DLIFLC infrastructure environment are preferred. The ideal candidate will have familiarity with PC support, help desk environments and has a background in troubleshooting along with strong customer service skills and be able to direct the support efforts of the software support team. He/she will be experienced in customer service, possess strong analytical skills, strong verbal and written communication skills and sound professional judgment. He/she must be able to cooperate and work well with coworkers and clients, function in a flexible work environment, and quickly adapt to new situations. He/she must also possess experience in a help desk environment to include: Tier 1 support telephonic, email and face-to-face support and a support ticket system. Experience with multilingual software and creative technology software is required.
Engility Corporation
was formed in 2012 and is headquartered in Chantilly, Virginia. Our name is derived from "engineering" and "agility" and we employ great people who anticipate and move quickly to serve our customers. Engility has about 9,000 employees in locations throughout the United States and worldwide. Our professionals provide a broad range of technical, analytical, operational, training, security services and products to government and commercial customers At Engility, we conduct ourselves with the utmost of integrity, accountability and respect to honor our commitment to excellence in everything we do.
Our core competencies include SETA support, professional services, education and training, operational support, logistics and international capacity development
DISCLAIMER:
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
We offer a competitive benefits package that includes: Paid Holidays, Paid Time Off, medical, dental, vision, flexible spending account, long- and short-term disability, life insurance, 401(k), Employee Stock Purchase Plan, and tuition reimbursement.
Engility is proud to be an Affirmative Action/Equal Opportunity Employer. Engility provides equal employment opportunity for all persons, in all facets of employment. Engility maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.
If you are a qualified individual with a disability or a disabled veteran, and need a reasonable accommodation to use or access our online system, please contact us on our home page.
US Security Clearance Required
