Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Cerner PowerChart/Orders/PowerPlans/Message Center Support Advisor to join our team in Plano, TX.
- The ideal candidate will possess the required skills and must be able to work flexible schedules to include Monday – Sunday and all associated shifts. This candidate may be able to work from home. In this position you will provide clinical application support to clinical end users located in multiple hospitals across the United States. This position works in a help desk environment.
Job Responsibilities:
Duties and responsibilities associated with this position include but may not be limited to:
- Provide clinical application support to clinical end users located in multiple hospitals across the United States
- Diagnose and troubleshoot Cerner Millennium issues.
- Provide technical guidance in activities associated with the identification, prioritization, and resolution of reported clinical application problems by telephone.
- Operates as a liaison between technical personnel and the appropriate end-user department
- Work directly with other Cerner Solution subject matter experts to resolve end users issues.
- Work in a help desk setting
- Provides business systems and applications analysis in support of the development of new business applications
- Includes evaluation, analysis, documentation of requirements, and translation into proper system requirement specifications.
- Classifies problems as system, training, or process and recommends corrections.
- Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements.
Required Skills:
- PowerChart, Orders, PowerPlans, and Message Center Application build knowledge
Strong knowledge of DCP tools, Order catalogue, order entry format tool, Patient access list, preference maintanance tool, and Powerplan tool
IT, clinical, provider technical Implementation/Support experience
- Effective communication
- Presentation and interpersonal skills
- Ability to interact with customers
Desired Skills:
- Cerner database structure
- Cerner application knowledge
- Strong experience with Cerner Rules (Discern Expert)
- Strong technical skills
- 3 + years experience in project implementation and/or support
- 3 + years of IT Healthcare Experience
Minimum Educational Requirements:
- Bachelor's Degree or work experience equivalent
Dell offers:
- Opportunity to work with a strong brand at one of the world's largest IT solutions providers
- Dynamic, challenging, international work environment
- A team with a high level of energy, integrity and motivation to win
- Exciting internal career opportunities
- A commitment to diversity and inclusion
- Competitive compensation including bonus plans & a great benefit package
- An individual professional development plan
About Dell Inc.:
Want to work in an environment where each day is focused on delivering solutions that make a real difference in people’s lives?
Where teams are constantly curious, and different perspectives and experiences are valued?
At Dell, we believe technology is essential for human success and that it should be accessible to everyone. We are constantly evolving to better serve our customers, seize new opportunities and drive growth. Together we can change the world. Come join us.
For more information, visit us on the web at www.dell.com.
