As part of our Canopy team, you will:
- Monitor client systems
- Interact directly with clients from our offices and at client sites
- Resolve client issues
- Have a full suite of state-of-the-art tools at your disposal, including software distribution, remote control, and remote monitoring and management tools
- Be exposed to a variety of technical issues
- Become the go-to person for specific products and technologies
Strongest candidates:
- Have excellent customer service instincts
- Are great communicators on the phone, in person, and via email
- Have strong knowledge of PC operating systems (Windows XP / 7 / 8), hardware, and applications
- Have a general knowledge of computer networking
- Have at least one year of full-time IT work experience
- Have earned an IT related degree and/or certification
- Are Vermont residents
- Are US Citizens or Permanent Residents with passport or green card
- Have valid drivers' license and good driving record
- Are available for occasional afterhours implementation, support, and shared pager coverage
Additional useful skills:
- Microsoft Small Business Server
- Smartphone Operating Systems
- Mac OS
- Network user administration
- Knowledge of servers and/or network insfrastructure
- TCP/IP detailed understanding
NPI offers a full benefits package, including:
- 401k with matching contributions
- Profit-sharing
- Blue Cross / Blue Shield of Vermont health coverage
- Health Reimbursement Account
- Flex spending Accounts
- Full reimbursement for mileage, training resources, and other work expenses
- Pet-friendly environment
- Generous time off (with seniority, up to 33 days holiday / Combined Time Off per year)
