Under limited supervision, provides universal, technical support for desktops, networks, computer hardware and software for applications on multi-user, multi-networked systems. Job Duties Essential Duties and Responsibilities (not limited to the following)
Provides advanced-level technical and peripheral computer support for installing, diagnosing, troubleshooting and resolving problems and upgrading in research and administration environments.
Fully proficient in hardware, software and NREL systems.
Knowledge:
Full knowledge of technical specialty. Strong working knowledge of IT hardware products or software application products. Good understanding of network and system deployment and administration.
Impact:
Contributes to the completion of moderately complex activities of group. Errors may be difficult to detect and normally result in modest loss of time and resources to resolve.
Problem Solving:
Demonstrates the ability to research, assess and draw logical conclusions to provide deliverables. Resolves a full range of standard problems. Participates in issue resolution during the course of assigned projects.
Discretion:
No instructions needed on routine work, and general instructions given on new lines of work or special assignments.
Liaison:
Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature. Required Education and Experience Relevant Associate's Degree or certification program of comparable scope and 3 or more years of experience or equivalent relevant education/experience. Required Knowledge, Skills and Attributes Full knowledge of technical specialty. Strong working knowledge of IT hardware products or software application products. Good understanding of network and system deployment and administration.
Proficient in analytical techniques and practices. Solid communication, interpersonal, project management and customer relations skills. Additional Required Knowledge, Skills and Attributes Experience with imaging computers and migrating client data
Working knowledge with Microsoft Windows XP and Windows 7
Basic networking concepts Preferred Qualifications Microsoft Office 2007/ 2010 Standard Software Suite
Desktop support and customer service environments.
Ability to multitask, balance workloads, and take direction from multiple project leaders. EEO Policy NREL is dedicated to the principles of equal employment opportunity. NREL promotes a work environment that does not discriminate against workers or job applicants and prohibits unlawful discrimination on the basis of race, color, religion, sex, national origin, disability, age, marital status, ancestry, actual or perceived sexual orientation, or veteran status, including special disabled veterans.
NREL validates right to work using E-Verify. NREL will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please see www.nrel.gov/employment/eeo.html.
