Job Purpose:
Provide hands-on technical support including support for day-to-day operations of all company-standard hardware and software technologies for desktop, laptop, and System Management platforms. Support CyrusOne Corporate IT Infrastructure, participate in technical projects as needed and properly utilize the CyrusOne ticketing system for logging, tracking, and communication of technical support issues.
Essential Functions:
- Provides standard desktop and local area network support and analysis
- Serves as a technical expert regarding all aspects of desktop computer support
- Responsible for troubleshooting, resolving technical issues, and answering questions related to network connectivity, software, and hardware
- Responsible for installation, maintenance, and troubleshooting of printers, scanners, handheld PDAs and other peripherals.
- Perform basic server administration (account maintenance, permissions, print queue)
- Diagnose and troubleshoot problems with Windows operating systems, network connectivity, file sharing, printing, and basic application functions
- Work on technical projects requiring expertise and creativity in analysis and deployment of technology
- Maintain standards and procedures documentation
- Attend meetings, tend to administrative functions, and perform other duties as assigned
- Stay current with CyrusOne information system/desktop/security standards and initiatives
Requirements:
- Bachelors degree preferred
- 3-5 years’ experience in technical consulting/user support
- Demonstrated expertise in support of Windows operating system and a variety of software applications
- Demonstrated ability to troubleshoot and fix software, hardware, and networking problems
- Ability to work on multiple projects and under strict deadlines
- Must have excellent verbal and written communication skills
- Excellent verbal and written communication skills
Consulting experience a plus
High level of initiative and dedication
Demonstrated ability to be a team player and willingness to lend a hand with any project
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations including hurricanes
