Job Description :
Who are we?
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
We are looking for the right individual to join our busy Field IT team. This full-time, hourly, position is an excellent opportunity for someone who is seeking an exciting IT career in a technology based organization. The Senior Field Technology Support Specialist plays a key role in providing support to our clients and venues via remote access. This includes a broad spectrum of clients with IT departments ranging from highly advanced to minimal IT staff and resources. This individual must be highly motivated with exceptional customer service skills and an ability to think outside the box at times to come up with solutions. Responsibilities are included but not limited to:
Responsibilities:
- Provide advanced support services to clients with technical problems and information technology issues involving desktop, laptop or network services
- Provide timely resolutions of problems, able to escalate more difficult problems on behalf of customer to appropriate technical personnel
- Provide case status updates to management and end-users
- Support and maintain effective relationships with users
- Assist with the technical development of IT Representatives
- Lead IT representative at client meetings as needed within the market
Job Requirements :
Qualifications:
- 4+ years of IT/IS or related experience
- AAS Degree or equivalent technical certificate and/or experience in a field service/technological industry position; a strong background in data communications, computers, and networking, as well an electro-mechanical aptitude
- A good working knowledge of Windows XP and the Office 2003 / 2007 suite of applications required.
- Experience with Windows Server suite a plus
- Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
- Good verbal and written communication skills are necessary
- Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must
- Candidate must be available for rotating evenings and weekend on call availability
- Able to travel to client and outlet sites as required
- Company vehicles are used for field calls, but use of personal vehicles may be required during normal business hours as well. Some offices have limited IT vehicles, some may have none
- Candidate will support less experienced staff on difficult repair issues, and assist IT Manager with staff development and selection
- Responsible for submitting MAC forms, NOC Site Addition forms
- Must be proficient in all advanced TM products, such as Access Manager, Hosted Archtics, etc.
- Capable of configuring and deploying Access Manager server to SOP
- Proficient with wireless network topology
- Must have clean driving record with no prior alcohol related charges, be able to provide a current MVR, and must possess dependable transportation
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
