IT Desktop Support Jobs - General Atomics - GA Unit - San Diego, CA - The General Atomics (GA) group of companies is a world renowned leader in developing high-technology systems ranging from the nuclear fuel cycle to electromagnetic systems; remotely operated surveillance aircraft; airborne sensors; advanced electronic, wireless, and laser technologies; and biofuels.
We currently have an exciting opportunity for a Desktop Support Technician to work within our ITS Desktop Support team at our facility in La Jolla/Torrey Pines.
DUTIES AND RESPONSIBILITIES:
- Under general direction, this position is responsible for installing, repairing, and performing preventative maintenance on a variety of personal computers and peripheral devices.
- Performs installations, upgrades, and backups of software and hardware applications.
- Performs routine diagnosis on failed equipment and software and coordinates repairs. Identifies and reports network problems that relate to personal computers and server issues. Interfaces with vendors to resolve hardware/software issues.
- Sets up and tests personal computer systems, servers, peripherals, and software for Windows environments.
- Provides general hardware and software support for users, provides user training, and guides users having difficulty with personal computer peripherals or software.
- Coordinates with vendors to resolve hardware/software issues and may review and recommend new hardware and software.
- Prepares and maintains electronic and hardcopy reports and logs of daily tasks and projects and equipment inventories.
- May assist with the Service Desk and provide telephone support or arrange for service of trouble calls to users, may provide user training.
- Assist with the Desktop Support and Systems teams in an AD infrastructure.
- Performs other duties as assigned or required.
MINIMUM QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES:
- Typically requires an Associate’s degree with an emphasis in Information Technology, or a related discipline, along with two or more years of progressive personal computer technical experience in an Information Technology department. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education.
- Requires the ability to apply a comprehensive knowledge of department policies and procedures, and a comprehensive understanding of relevant current personal computers, operating systems and associated peripheral equipment.
- Must demonstrate a complete understanding and knowledge of all versions of Windows OS.
- Must have experience with managing a Windows environment including applicable tools and technologies within an Enterprise AD infrastructure.
- Must possess the ability to exercise judgment and take the initiative to rebuild, image, troubleshoot and manage hardware and applications running on Windows including Office applications, e-mail and other critical applications.
- Must demonstrate a complete understanding and knowledge of networking TCP/IP, DNS and DHCP as it relates to Windows, and application support.
- Must have ability to identify and resolve a variety of moderately complex and non-routine technical matters, such as addressing virus matters and setting up or troubleshooting unique equipment or desktops per business unit specifications.
- Must be able prioritize work assignments to achieve results and meet deadlines.
- Must possess good analytical, verbal and written communication skills to accurately document and report findings, including completion of service tickets.
- Must demonstrate good interpersonal skills to interface with all levels of employees and a variety of departments and provide excellent customer service.
- Must maintain the strict confidentiality of sensitive information and be able to work independently or in a team environment.
- Must possess a valid driver’s license and be able to operate a company vehicle.
- Must have the ability to work extended hours and travel between Company facilities as required
DESIRABLE QUALIFICATIONS:
- CompTIA A+ and Network+ Certification
General Atomics (GA), and its affiliated companies, is one of the world's leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely operated surveillance aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies. GA is an Equal Opportunity Employer
