Technical Support Specialist - CALNET, Oklahoma - We are seeking a well-rounded IT technical support professional to provide applications support to end-users worldwide. The applications include business applications that have been either customized or have been specifically developed. Individual should be a f ast -learner with the ability to effectively troubleshoot and resolve issues in a timely manner. Other duties include the following:
- Provide applications support to end-users running desktops, workstations, and laptops
- Track/report support issues through a ticketing system
- Provide application support and resolution in a multi-application environment
- Provide remote assistance to users across the globe
- Analyze end-user’s issues thoroughly and provide accurate and user-acceptable resolution in a timely and world class manner
- Document any and all resolutions of complex or common problems
- Frequently contribute to a resolution knowledge base repository
- Actively coordinate and collaborate with computer specialists at the client site to resolve technical problems
- Proactively create technology-related improvements for the client workforce
- Follow ITIL V3 best practices for IT services and provide feedback for continuous
General Requirements
- Bachelor’s or Associate's degree in a related area required
- Minimum of 5 years of technical support experience required
- Ability to set priorities and be flexible in a f ast -paced environment
- Ability and willingness to learn multiple applications quickly
- Experience in medium to large software rollout and release management
- Experience in multiple platforms including Windows, Linux, UNIX, and Mainframe is a plus
- Experience with remote desktop applications (RDP, VNC) improvement
- Must possess a professional and customer service-oriented attitude
- Must be a team player with the ability to work independently
- Must have excellent work ethic
- Excellent communications, problem solving and customer service skills required
This opportunity is located in Oklahoma City , OK . To apply please contact tjividen@calnet.com .
CALNET, Inc. offers a competitive salary and a generous benefits package. This package includes medical, dental, vision, life, short and long term disability insurances, a 401(k) retirement savings plan, and generous leave time.
