IT Analyst Desktop Jobs - Cardinal Health, Elk Grove, CA - Working together, we can make a difference in healthcare for our customers and communities. Your contributions, along with colleagues around the world, are helping make healthcare safer and more productive every day.
Track/Level: P1
Function: IT Centers of Expertise
Family: Desktop
Job Family Summary
- What Desktop contributes to Cardinal Health
- Desktop is responsible for designing, implementing, operating and maintaining the personal computing environment.
Job Family Descriptors
- What is expected of you for success in your role
- Requires detailed knowledge of PC hardware, Operating systems, network configuration, server interaction, diagnostics and troubleshooting.
- Replaces and rebuilds hardware components as needed.
- Fixes basic routine issues.
- Installs/removes/configures basic applications.
Competencies
- What is expected of you and others at this level in IT - Center of Expertise for functional success
- Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
- Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.
- Encourages informed Risk-taking and acts as a catalyst for innovation at Cardinal Health; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources.
- Proactively develops and maintains technical knowledge in specialized area(s), remaining up-to-date on current trends and best practices;
- Performs assessments and listens to internal/external customers to understand and anticipate their needs and determine their priorities in the context of the overall enterprise.
- Accountabilities in this role
Requires detailed:
- knowledge of PC hardware, Operating systems, network configuration, server interaction, diagnostics and troubleshooting.
- Replaces and rebuilds hardware components as needed.
- Fixes basic routine issues.
- Installs/removes/configures basic applications.
- Typically is a college/university graduate or has equivalent experience
- Has basic knowledge of theories, practices and procedures in a job family or skill
- Applies knowledge and skills to complete own work
- Depends on others for instruction, guidance and direction
- Develops competence in own area by performing routine work
- Responds directly to internal/external customers regarding routine requests in a timely manner
- Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving internal/external customer goals which consider cultural implications
- Communicates viewpoints effectively and obtains agreement on routine issues
- Supports the implementation process by executing against plans; collaborates with the appropriate colleagues to complete assigned tasks
- Comprehends and strives to achieve goals by working with team members and performing assigned tasks
- Tests, monitors and reviews the implemented solution; performs analysis of collected data and communicates findings to appropriate parties
- Seeks information on past experiences and assists others in applying these lessons to solve problems
- Applies basic risk and resource assessment skills when considering opportunities for change
- Brainstorms with others to produce practical plans that achieve established objectives; asks questions to ensure understanding
Qualifications
- Bachelor's Degree in a Computer Science, Business or related discipline preferred
- Minimum 2 years related experience required.
- Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, Project.
- Excellent analytical & communication skills
