SharePoint Portal Specialist - Vykin Corporation, San Diego, CA

Vykin Corporation is currently looking for an experienced Secret cleared SharePoint Specialists to join our team in San Diego, CA on the North Island. We are a small defense contracting company that is veteran owned servicing the US Department of Defense. The successful candidate will receive above average wages, medical, and vacation plans as well as the opportunity to join a small company that still believes that every employee counts. 

Responsibilities:

• Manage and maintain the customer's Unclassified/Classified Websites and SharePoint portal. 
• Management all SharePoint licenses supporting customer's users. 
• Design and implement new SharePoint portal solutions. 
• Provide Registration/Help Desk support for customer's SharePoint Portal. 
• Provide a quarterly SharePoint license tracking report 

Qualifications:

• High School diploma required. Bachelor's degree in Computer Science, Information Technology, or related preferred. 
• 3+ years of experience in designing, developing, implementing, and administering a Microsoft SharePoint portal 
• Microsoft SharePoint Certification required 
• Must have either Comptia A+, Network+, or Security+ certification (must be DOD 8570 IAT level 1 compliant) 
• Must have an active in-scope SECRET security clearance 

Conditions:

Position availability contingent upon contract award 

Working Conditions:

The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. The work location is a government facility located on a military installation in San Diego, CA supporting a DoD customer. The successful applicant will be working for and reporting directly to the prime contractor or the DoD customer as appropriate. The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job. 

Vykin is an Equal Opportunity/Affirmative Action Employer (M/F/D/V). 

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Integration Support Specialist - Extron Electronics, Texas

For 25 years, Extron Electronics, headquartered in Anaheim, California, has been a leading developer and manufacturer of professional A/V system products. Extron products are used to integrate video and audio into presentation systems for today's high tech boardrooms, presentation/training centers, university lecture halls, and other applications. Our corporate philosophy is founded on three concepts: Service, Support, and Solutions - S3. By following this standard, Extron has become one of the leading providers of products and training to the professional A/V industry.

INTEGRATION SUPPORT SPECIALIST 

Responsibilities include training resellers how to properly install various products (predominately our Media Link line in both Higher Education and K-12). Field installation support as needed, and assisting with phone support / troubleshooting issues pertaining to Media Link, Voice Lift, Global Viewer and Global Configurator.

Qualified Candidates will have:

• 3 years' experience in Audio Visual equipment installation and customer service
• Knowledge of PC and IT networking
• Experience working with General Contractors and / or Sub-Contractors
• Expertise on Audio Visual project management
• Excellent communication skills, (written, and verbal)
• Strong attention to details, highly organized, computer literate
• Ability to work well in a fast-paced professional office environment
• As an industry leader, Extron Electronics is committed to maintaining the outstanding level of quality services our customers expect. We strive to continually provide Service, Support, and Solutions - S3 to our customers. Our customers are our most important asset, and our employees are essential in maintaining that asset. 

We are currently seeking quality individuals who desire to achieve a professional and rewarding career opportunity. Extron offers top industry salaries, and a competitive benefits package that includes medical, dental, vision, a 401k program with employer match, tuition reimbursement, and much more!

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IT Support Specialist - Mercy Corps, Portland, OR

Job Description

PROGRAM/DEPARTMENT SUMMARY:

The department of Information Technology at Mercy Corps’ Portland headquarters coordinates, facilitates, and supports the agency’s use of computer technology and telecommunications to improve organizational agility and to achieve agency goals.  The IT team provides planning support and technical assistance to new and existing Mercy Corps country programs.  The team also works to strengthen the agency’s abilities to use Internet-based information services, including its abilities to model and transfer these services to local partners.

GENERAL POSITION SUMMARY:

The IT Support Specialist will provide diverse IT services to end users at headquarters and our global team in the field with a high level of efficiency and quality customer service.           

ESSENTIAL JOB FUNCTIONS:

• Provide courteous and prompt customer service in response to user requests
• Assist users in resolving hardware and software problems
• Provide end-user support for access to local area network and the Internet. (wired and wireless)
• Provide support for IT conferencing services. (e.g., ReadyTalk, LifeSize, Projectors, Elluminate/Blackboard)
• Support HQ users with backups of their data and email.
• Provide Google Apps services and support to end users.
• Provide mobile technology (e.g., iOS, Android) application support.
• Monitor and troubleshoot client hardware and software.
• Prepare, produce, and package software update (e.g., Windows, Office,) for all field offices.
• Maintain asset inventory database for HQ IT hardware and software including monitors, PCs, WAPs, switches, and printers.
• Administer user accounts to Mercy Corps’ services, including Active Directory and Exchange 2010.
• Administer termination and transfer personnel action notices.
• Setup new systems, including hard drive cloning and disk imaging.
• Complete custom installation and upgrades of operating system, standard word processing, spreadsheet, desktop publishing, and Internet software packages, as well as other packages as requested, on new workstations or replacement hardware.  Transfer user data for replacement hardware.
• Upgrade operating systems and install standard word processing, spreadsheet, desktop publishing, and Internet software packages, as well as other packages as requested, on new or replacement notebooks.  Transfer user data for replacement hardware.
• Other duties as assigned.

Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Organizational Learning:  As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

SUPERVISORY RESPONSIBILITY: None

ACCOUNTABILITY:

REPORTS DIRECTLY TO:  Senior Systems Administrator /Help Desk Manager

WORKS DIRECTLY WITH:IT staff, Portland HQ staff, remote HQ staff, field staff

KNOWLEDGE AND EXPERIENCE:

• Bachelor's degree highly desirable.
• 2-4 years of proven experience providing technical support or end-user support.
• Advanced knowledge of Microsoft Windows operations, Office, web browsers, and e-mail clients.
• Recent professional experience in administering Windows Server 2003 2008, Active Directory user accounts, NTFS security permissions Group Policy, Exchange 2010, Outlook email account administration.
• Proven experience in policy/procedure documentation.

SUCCESS FACTORS:

The successful IT Support Specialist will have effective communication skills and the ability to interact professionally with a diverse group of clients and staff, as well as an ability to work productively in teams. S/he will be friendly, approachable and dependable, with strong organizational and administrative skills.  Having practical problem solving and solid trouble shooting skills along with an ability to learn new tools, keep abreast of technological advances and tolerate ambiguity are all critical, as is being effective at time-management and task-management, in order to accomplish multiple competing priorities. 

ENVIRONMENTAL/LIVING CONDITIONS:

This position is based in Portland, Oregon.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Staff are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

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IT SPECIALIST (NETWORK SERVICES) - Small Business Administration, Herndon, VA

Are you motivated by helping people? Do you enjoy challenging but satisfying work? Why search any longer -- we have just the opportunity that you've been looking for! Small Business Administration's Office of Disaster Assistance (ODA) is a highly motivated and diverse team that seeks talented people to help families and businesses rebuild their lives after disasters. Come join us and make a difference.

You will serve as an IT Specialist for the Office of Disaster Assistance (ODA) Disaster Credit Management System (DCMS) in Herndon, VA. This position provides leadership and expertise in the administration and maintenance of Network Equipment. DCMS Operatiion Center Staff will be responsible for the development, implementation, operation and maintance of the automated data processing equipment and systems that will support the delivery of assistance to disaster victims.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.

This position is also being announced under Merit Promotion Procedures, announcement# MPP-13 -005-DCMS-784643.

IMPORTANT NOTES:

This is a Cadre position, which is a competitive service position with a full-time seasonal work schedule. Depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work. However, this would be very unusual and has not occurred in numerous years.

Especially during times of substantial disaster activity, you may be required to work substantial compensated overtime up to seven days a week and twelve to fourteen hours a day, work various shifts, and travel to disaster field offices.

You may be required to travel with little or no advance notice.

You may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.

Relocation expenses will not be paid.

A valid driver’s license may be required.

KEY REQUIREMENTS

• U.S. citizenship is required.
• You must be able to obtain and maintain a Government travel credit card.
• Background investigation and credit check are required.
• You may be required to complete a one-year probationary period.

DUTIES:

• As an IT Specialist (Network Services) you will be responsible for providing technical leadership and oversight to contractors performing network administration on Juniper network equipment. You will plan, design, develop and manage network infrastructure and network devices. Examples include:
• Oversee network infrastructure, technology and telecommunications engineering best practices;

• Manage TCP/IP, Routing protocols, LAN switching, IPv6, Wireless, Internet and Intranet systems, VPN Technology & tunneling route and SNMP based network management systems;
• Lead design efforts that require in-depth technical knowledge of both wide area and local area communications;
• Analyze network performance;
• Complete c omparative analysis of systems and designs based on merit and cost in terms of capital and ongoing operations; and/or engineering economics.

In addition, you will create/amend technical documentation and supporting network diagrams (related to DCMS networking infrastructure) and present findings to senior leadership.

QUALIFICATIONS REQUIRED:

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.

You must meet all qualification requirements by the closing date of this announcement.

Experience:

To receive proper credit please indicate the month and year as well as the average hours worked per week for each employer. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated “Ineligible” for that grade level.

GS-13: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-12 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. This Specialized Experience must include:

• Working with various network protocols such as local area and wide area networks, various topologies such as TCP/IP, IPv6, Wireless, Internet & Intranet systems, VPN technology and tunneling.
• Installing, administering, and optimizing network equipment to achieve high performance in network traffic.
• Reviewing requirements and modifying the performance of network devices such as firewalls, routers and switches.
• Performing day-to-day operations such as monitoring, upgrading/patching to firmware, managing administrative tools and utilities, reviewing network logs for troubleshooting, addressing security issues.
• Working with Juniper equipment such as Net Screens, managing their VPN tunneling.
• Creating network architecture diagrams and related documentation.

OR

Education

GS-13: There is no education substitute for this grade level.

ELIGIBILITY INFORMATION:

1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):

If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location. CTAP/ICTAP eligibles must be placed in the "Well Qualified" category or higher in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP .

2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

HOW YOU WILL BE EVALUATED:

For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:

Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.

Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.

Qualified - an overall basic level of knowledge, skills and abilities related to this position.

Application of Veterans' Preference: The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.

For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.

Preference eligible who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics). You do not have to respond to the KSAs separately but your resume should contain sufficient information to demonstrate possession of the KSAs.

Knowledge, Skills and Abilities (KSA's):

1. Knowledge of network concepts & architecture such as network topology TCP/IP,VPN technology/tunneling, IPV6 and or wireless.

2. Skill in network equipment day-to-day operations, administration and management.

3. Knowledge of Juniper network devices, management tools and applications (such as original equipment provider's web tools and applications).

4. Ability to create/update technical documentation and network diagrams and present findings orally or in writing to supervisor as well as customers.

5. Ability to analyze and perform research to address system/business needs of a large organization.

BENEFITS:

If selected for this position, you will be eligible for benefits. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees. To find out more click here http://www.usajobs.gov/resourcecenter/index/interactive/benefits .

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Community Service Officer I - University of Southern California, Los Angeles, CA

Job Location: Los Angeles, CA 

Requisition ID: 016578

Academic/Internal Title Community Service Officer I

Division/School Career and Protective Services

Secondary Division/School

Department: CAPS/Department of Public Safety

Location: University Park Campus

Employment Type: Full-Time

Percent of time for Part-time Position:

Tenure Status

Salary Range: 15.83

Job Announcement: The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

Join the USC Department of Public Safety and be a part of an exciting Vision: to be the Safest Urban Campus in the Nation! Our Values of Communication, Accountability, Professionalism, Partnerships, Suppression, and Technology serve to guide our all of our actions in support of this Vision each and every day.

We seek a Community Service Officer I to join our dynamic team. In this important role, you will support the general safety of the university community by performing assigned patrol duties. You will secure the interior and exterior openings of facilities, monitor electronic door access and closed circuit television systems, assist with investigations, and perform perimeter and parking lot security functions. This is an unarmed position working under direct supervision of a Community Safety Officer II or a Sergeant.

Job Accountabilities:

• Patrols an assigned area. Performs prescribed security checks of buildings, offices, and grounds to prevent loss of university assets. Observes and reports suspicious activity or persons, and security and/or safety hazards. Conducts investigations of losses in accordance with procedures and directions.
• Opens and/or secures building and rooms according to procedures or as directed. Operates and/or monitors electronic door access, closed circuit television systems, and other security related devices. Dispatches or coordinates responses to situations as a result of observations made on CCTV and electronic door access. Assists with access at locations with malfunctioning electronic door access systems.
• Assists with parking control and vehicle/pedestrian security. Directs traffic and gives directions
• Maintains logs and records required to indicate duty times, occurrences, actions taken, observations made, and other relevant information. Prepares and submits reports as required.
• Assists in maintaining perimeter and crowd control in areas of crimes, emergencies, and special activities.
• Implements department procedures governing apprehensions, interrogations, and disposition of cases.
• Escorts university and hospital employees, students, and/or hospital patients between facilities and their vehicles.
• Assists in crime prevention and public information programs. Implements and enforces OSHA, CAL OSHA, and university policies relating to safety, health, and fire prevention.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment. The USC Department of Public Safety is a proud employer of women and military veterans.

We seek the best and brightest ? individuals who have the aptitude and sense of commitment ? those who want to help their community. If you're ready for an enriching career, one with meaning and challenge, then the USC Department of Public Safety is for you. Within this work, you can find significant achievement, satisfaction and reward.

Ready to make a difference? Join us!

Minimum Qualifications:

Minimum Education: High school or equivalent

Minimum Experience: 0 - 6 months

Minimum Field of Expertise: Must possess a valid California Class C driver's license and a valid State of California Department of Consumer Affairs Guard Card.

Preferred Qualifications

Preferred Education: Related undergraduate study; BSIS Card required

Preferred Experience:

Preferred Field of Expertise:

Position Type: Existing

Special Instructions to Applicants:

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Business Process and Compliance Technical Specialist - Google Jobs, Mountain View, CA

This position is based in Mountain View, CA. The area: Finance 

The name Google came from "googol,"Â a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track. 

The role: Business Process and Compliance Technical Specialist 

Consisting of experienced, motivated, creative, self-sufficient and savvy high performers, the Business Process Compliance team handles risk management and compliance operations at Google. We have a preference for those who like to work and play hard and who are enthused about working on collaborative, cross-functional global teams. 

Google has an immediate need for a technical specialist with a passion for coding in JavaScript, HTML and the Google Apps ecosystem. You will be working collaborative projects to dramatically improve Sales and Finance productivity, and reduce Google’s risks. Specific projects will include improving the user interface, developing innovative data visualization dashboards, and automating deal approval workflows. 

You are a well-rounded top performer who can be a key contributor in a high-energy, growth environment. You have a proven track record working with global, high tech companies, and the desire to excel in everything you do. You will leverage your knowledge of complex processes, and project management skills, to design solutions to automate manual steps and improve Sales and Finance productivity. 

Responsibilities:

• Design, develop and support distributed systems that enable a scalable partner network, as well as solutions that enable sales operations to accurately and efficiently report, and visualize sales data. 
• Collaborate with product engineers to enhance core platforms and with commerce partners’ engineers for systems integration. 
• Design and implement creative automation and risk mitigation solutions to complex business problems. Create reporting and metrics to support optimal decision-making. Analyze and design processes with business stakeholders using process maps, process flows, process and controls documentation. 
• Design and implement QA programs and reporting mechanisms that monitor and evaluate the effectiveness of Google’s control environment. 
• Prioritize project requests according to risk and efficiency outcomes, complete projects (including all hypotheses/analysis/documentation control design) in a consistent manner. 

Minimum qualifications:

• BSc/BEng degree. In lieu of degree, 7 years of relevant experience. 
• 3 years of experience in software development lifecycle including developing algorithms, implementing best practices in process reengineering, quantitative analysis & risk management/internal controls development. 
• Experience with JavaScript, Google Apps script, Shell scripts. 

Preferred qualifications:

BS/MS degree in CS or MIS 

SQL, X/HTML experience 

Strong creativity and innovation in discovering actionable creative solutions in a collaborative, “start-up†environment with a high degree of deadline-driven productivity 

Proven ability to distil and present key insights from large data volumes 

Excellent leadership, project management, organizational, communication, interpersonal and teamwork skills 

The Big Picture 

Mountain View (Global HQ) 

Want to stop talking about changing the world and actually do it? At Google Mountain View, our global headquarters, we make products for hundreds of millions of users around the world that change the ways they create, share, communicate, collaborate and do business. 

Location: Mountain View (Global HQ) 

Finance 

Create innovative solutions to a googol of challenges and keep our business on track. Team: Finance 

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Platform Computing GPFS (General Parallel File System) Sales Specialist - IBM, United States

Platform Computing GPFS (General Parallel File System) Sales Specialist - IBM, United States - Location for this role is open, however, preferred locations would be in a major city with access to an airport of significance. Preferred cities would include New York, Boston, or San Jose. 

IBM Platform Computing is a leader in cluster, grid, and HPC cloud management software serving more than 2,000 of the world’s most demanding organizations. For over 20 years, its workload and resource management solutions have delivered optimized IT infrastructures, ease of management, and lower costs for commercial, HPC, and technical computing clients. Visit www.ibm.com/PlatformComputing. Twitter: @IBMPlatform. For more information about IBM Technical Computing: www.ibm.com/TechnicalComputing. 

Responsibilities of the Platform Computing GPFS (General Parallel File System) Sales Specialist would include: 

• Identifying and working on new opportunities for selling GPFS software in the U.S. and Canada. 
• Leading the GPFS sales efforts and strategy on opportunities in partnership with Platform Specialists, IBM account teams, and IBM partners 
• Managing a regular forecasting process and business reviews to manage opportunities, identify sales inhibitors, and provide feedback to the development teams 
• Helping to support the growth of the regional GPFS business by helping to deliver training, customer and partner presentations, education, and other activities to drive scalable business growth 

This role requires the following skills:

• Strong selling skills including negotiating, forecasting, leadership, working cross organizationally, team work 
• Strong verbal and written communication skills 
• Strong experience in cluster file systems or in the HPC market 

Knowledge of storage technologies including 

• Storage attachments (SAS, SAN, others) 
• RAID configurations 
• Storage devices (SAS, ML/SAS, SSD, and others) 
• Subnets 
• Routing

Required

• At least 5 years experience in sales or business development experience
• At least 1 year experience in various storage technologies
• At least 2 years experience in TCP/IP or other networking concepts
• Readiness to travel 50% travel annually
• English: Fluent

Preferred

• Bachelor's Degree
• At least 1 year experience in selling GPFS or other cluster file systems would be considered a strong asset for this role
• IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Branch Chief - Supervisory IT Specialist (SYSANALYSIS/APPSW) - DE Department Of Commerce, Alexandria, VA

Branch Chief - Supervisory IT Specialist (SYSANALYSIS/APPSW) - DE  Department Of Commerce - Join a dynamic and growing information technology (IT) organization in the place where innovation begins -- the United States Patent & Trademark Office (USPTO)! You will serve as a Branch Chief, bringing your leadership and technical skills to bear for the next generation of Patents & Trademarks processing systems. 

This position is located in the Office of the Chief Information Officer, Office of Application Engineering & Development (OAED). The successful candidate will perform assigned duties as a Branch Chief within OAED. OAED is responsible for the full life-cycle management of the USPTO's automated information systems. This responsibility is guided by the agency's strategic IT plans and supporting technical architecture. Activities in this job include: Programmatic responsibility for the design of computer-based solutions consistent with USPTO System Architect guidance; construction or selection of software components necessary to support those designs; integration of software components; associated implementation support services; and post implementation support services. The person in this position develops project plans and supporting budgets, monitors project schedules and costs against approved plans, maintains process models and related documentation for assigned automated information systems and ensures consistency with the data architecture documented in the enterprise. If selected, you will be placed as head of a Branch in Trademark Systems Division. One of the three Systems Divisions in OAED. 

KEY REQUIREMENTS 

• You must be a U.S. Citizen or National. 
• Your resume and question responses must demonstrate the job-related KSAs. 
• You must meet the definition of specialized experience. 

DUTIES:

The successful candidate in this job:

• Manages teams of assigned IT personnel and contractors to fulfill project requirements and initiatives that are mission-critical to the business applications of patents and/or trademarks, and/or IT technology;
• Works with team leaders, senior IT specialists, supervisors and customers to complete tasks and project requirements;
• Analyzes software problems and provides solutions; troubleshooting a wide range of operational and support issues; AND,
• Participates in special projects and provides advice to managers and customers on software needs, new technologies, and recommendations for modifications/enhancements to current software. 

Supervises a staff of technical and support personnel, including a number of branches that deliver specialized IT support. Provides significant, constructive input into multi-year and longer range work plans and manages work to accomplish goals and objectives.

QUALIFICATIONS REQUIRED:

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the vacancy announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at click here ! 

Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the GS-14 grade level in the Federal service. Specialized experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Specialized experience for this position is defined as: experience supervising or leading a staff of IT professionals in applications development infrastructure; and technical experience with all the following skill sets: 

Skill Set 1 - Job experience in supervising or leading a team of at least four software developers, software technical leads, or software systems analysts, AND 

Skill Set 2 – Job experience using SDLC methodologies; e.g. Waterfall and/or Agile/Scrum, AND 

Skill Set 3 - Job experience in being responsible for and actively managing budgets for software development project(s) AND 

Skill Set 4 - Job experience in either programming in and managing projects that used one or more of the following programming languages: Java, C#, C++ AND 

Skill Set 5 - Job experience working with all these technologies: 

Web Frameworks (e.g. Spring MVC, Struts, MyFaces, Restlet, etc.) and/or Web Services (e.g. RESTful or SOAP based Web Services) and 

Web Server and/or EJB Server development e.g. Apache, Tomcat, and /or WebSphere, WebLogic, JBoss and 

Relational Database design and development using e.g. Oracle, MySQL and/or SQL Server Database, and 

For each of the above skill sets, you must have current/recent work experience within the last 36 months and used these on a regular and recurring basis (i.e., on a daily basis for at least 12 months in duration). Desired candidates will have at least 4 years of progressive experience with each of the skill sets mentioned above. 

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed in the link below: http://www.opm.gov/qualifications/Standards/IORs/gs2200/2210-AltA.asp 

In addition, applicants must possess proficiency or the potential to develop proficiency in the 10 Competencies Most Important for Supervisory Work prior to entry into a supervisory position as identified in the Office of Personnel Management's Supervisory Qualification Guide found at: http://www.opm.gov/employ/qualifications/sec-iv/a/gs-supv.htm 

Education may not be substituted for specialized experience at this grade level. 

HOW YOU WILL BE EVALUATED:

Your resume will be reviewed to determine if you meet the basic eligibility requirements (i.e., are a U.S. citizen or National and meet the "Who May Apply" description) and qualification and other job-related requirements. We will determine your eligibility and qualifications by reviewing: your detailed resume, your responses to job-specific self assessment questions, and your required supporting documentation. The self assessment questions cover the following knowledge, skills and abilities/competencies: 

1. Skill in directing and overseeing complex, technical program areas that involve the planning, design, development, modification, testing, installation, implementation, and support of USPTO's automated information systems. 

2. Knowledge of project management techniques in order to successfully achieve customer delivery goals on time. 

3. Knowledge of relationships among multiple IT disciplines, including IT security concept standards and methods in order to provide expert advice and guidance on a wide range of and variety of complex application software designs. 

4. Knowledge of project-specific processes to assist in reviews and manage workflow. 

5. Ability to communicate, explain, or defend complex ideas or information clearly and adapt to the audience's level of knowledge. 

Your application will then be evaluated and rated under Category Rating and Selection procedures. Category rating procedures evaluate your total qualifying experience, education, and training and assigns them into a single, pre-defined quality category Qualified applicants are assigned to one of three categories following a review of their resume and other supporting documentation. Each category is defined as follows: 

Best Qualified - Applicant possesses exceptional experience with a background that demonstrates a superior level of knowledge, skills, abilities, and competencies required to perform the duties of the position. 

Well Qualified - Applicant possesses good experience with a background that demonstrates a satisfactory level of knowledge, skills, abilities, and competencies required to perform the duties of the position. 

Qualified - Applicant possesses the minimum qualifications with a background that demonstrates a basic level of knowledge, skills, abilities, and competencies required to perform the duties of the position. 

Veterans’ preference is applied by listing preference eligibles ahead of non­-preference eligibles within the same quality category in which they are placed. Qualified preference eligibles with a compensable service-connected disability of at least 10 percent will be placed at the top of the highest quality category (‘Best Qualified’), except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category. 

For more information on category rating procedures, please visit http://www.opm.gov/employ/category_rating/cr_factsheet.pdf . 

Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application). 

Certified applicants who are referred to the Hiring Manager will be asked to come in for interviews which will consist of two parts: 

Behavioral interview assessing supervisory and project management skills

Technical interview including demonstration of working knowledge of technical skills in software engineering and systems architecture. Selections will be made based on performance in these two areas.

To preview questions please click here . 

BENEFITS:

The United States Patent and Trademark Office offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, paid holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Alternative Work Schedule (AWS) and Telework Program are available to eligible employees. 

Visit USPTO links below for information concerning USPTO New Employee Information: 

(Please note by clicking on the links below you will be redirected away from this page and to the Website) 

USPTO Campus 

Reporting to Work 

Work/Life Balance 

Financial 

Employee Assistance 

Living in the D.C. Metro Area 

Visit the link below to explore the major benefits offered to most Federal employees. 

Working for the Federal Government 

OTHER INFORMATION:

Applicants applying for this position must be a United States Citizen or National. 

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System . If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. 

This is not a Bargaining Unit position . 

This is a Public Trust position and has a risk level designation of “High”. 

Except as prohibited by law, all applicants tentatively selected for positions needing a Top Secret Clearance will be required to submit to a urinalysis to screen for illegal drug use prior to appointment and, if appointed, the incumbent will be subjected to random drug testing procedures. 

Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation. 

The USPTO participates in E-Verify . For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm 

Probationary Period - If selected, you may be required to complete an initial one-year probationary period. 

Supervisory Probationary Period- If selected, you may be required to complete an initial one-year supervisory probationary period. 

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice. 

Relocation Expenses are not authorized and will not be paid. 

Individuals who have special priority selection rights under the Agency Career Transaction Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) will be eligible if it is determined that they have exceeded the minimum qualifications for the position. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management’s Career Transition Resources website at: http://www.opm.gov/ctap/index.asp . CTAP/ICTAP documentation requirements are listed in the ‘Required Documents’ section of this announcement. 

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued. 

All application materials become the property of the United States Patent and Trademark Office.

Apply Branch Chief - Supervisory IT Specialist (SYSANALYSIS/APPSW) - DE  Department Of Commerce

Desktop Support Specialist - Shift4 Corporation, Las Vegas, NV

Position Description 

As a member of the Information Technology team, the Desktop Support Specialist will provide prompt and accurate technical support to company employees on Windows operating systems as well as third-party and proprietary applications. They will also be required to monitor and maintain all desktop hardware and peripherals related to day-to-day operations. 

Knowledge, Skills, and Abilities 

• Advanced skills with Windows operating systems, applications, and administration 
• Experienced in software, hardware, and peripheral “hands-on” troubleshooting 
• Working knowledge of IT ticket tracking and asset management tools 
• Some experience with Microsoft Active Directory 
• Virtualization experience helpful 
• Self-motivated, detail-oriented with excellent communication skills 

Essential Functions 

• Act as the first point of contact for documenting and troubleshooting customer issues 
• Diagnose cases accurately via phone, remote tools, and on location 
• Install and configure software related to daily operational requirements 
• Install, QA, and maintain hardware components on all desktop workstations 
• Perform necessary configuration and maintenance on all additional IT assets 
• Manage inventory: generate, track, and receive purchase orders to fulfill requests and replenish IT stock 
• Maintain IT hardware and software asset database 
• Track technical support activities in a helpdesk ticketing system 
• QA, schedule, and deploy patches/hot fixes/service packs 
• Create and distribute accurate and thorough written communications inter-departmentally 
• Work with minimal supervision while maintaining a high quality of service 
• Work within a seven-day workweek schedule as well as a weekly “on-call” rotation 
• Must be able to lift a minimum of 50lbs 

Education and Experience 

• Minimum of two completed years of higher education and/or trade school with a focus on IT 
• At least one year’s experience working in a helpdesk or similar IT support environment 

Apply Desktop Support Specialist - Shift4 Corporation

Desktop Support Specialist Jobs - Engility Corporation, Monterey, CA

PRIMARY FUNCTION(S):

Function as a Software Maintenance Specialist for the Curriculum Development Division, DLIFLC, ensuring the organization has the Hardware and Software to meet its daily, short- and long-term mission requirements. 

RESPONSIBILITIES AND DUTIES:

The primary job responsibilities for this position include, but are not limited to: IT Strategic Planning and Governance, Configuration Management, Process Improvement, Technology Evaluation and Recommendation, Issue Tracking/Resolution, Setting, enforcing standards, Monthly IT Support Specialist Meetings, Customer Expectation Management, Change Control Management, Configure/image devices, Report Compliance, Request Security SCANS, Troubleshooting all technical issues, Information Assurance Compliance reporting, Classroom/Lab IT Support, Desktop troubleshooting, Desktop imaging/re-imaging, Apply Patches, Conference support, Tier 1 telephonic, email and face-to-face support, Maintaining support site, FAQ, and "How To" documentation and the responsibilities also include: SAN and windows server administration 

Qualifications 

Degree Requirements: Bachelor Degree Preferred 

Relevant Experience: A minimum of 4 years experience with PC support (1 year in DoD infrastructure environment). Must possess Security+ certification. 

Applicants selected for this position will require an 

active 

DoD Secret clearance. Applicants selected for a security clearance will be subject to a security investigation and must meet eligibility requirement for access to classified information. 

PREFERRED QUALIFICATIONS: Microsoft Certifications and experience working in DLIFLC infrastructure environment are preferred. The ideal candidate will have familiarity with PC support, help desk environments and has a background in troubleshooting along with strong customer service skills and be able to direct the support efforts of the software support team. He/she will be experienced in customer service, possess strong analytical skills, strong verbal and written communication skills and sound professional judgment. He/she must be able to cooperate and work well with coworkers and clients, function in a flexible work environment, and quickly adapt to new situations. He/she must also possess experience in a help desk environment to include: Tier 1 support telephonic, email and face-to-face support and a support ticket system. Experience with multilingual software and creative technology software is required. 

Engility Corporation 

was formed in 2012 and is headquartered in Chantilly, Virginia. Our name is derived from "engineering" and "agility" and we employ great people who anticipate and move quickly to serve our customers. Engility has about 9,000 employees in locations throughout the United States and worldwide. Our professionals provide a broad range of technical, analytical, operational, training, security services and products to government and commercial customers At Engility, we conduct ourselves with the utmost of integrity, accountability and respect to honor our commitment to excellence in everything we do. 

Our core competencies include SETA support, professional services, education and training, operational support, logistics and international capacity development 

DISCLAIMER:

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. 

We offer a competitive benefits package that includes: Paid Holidays, Paid Time Off, medical, dental, vision, flexible spending account, long- and short-term disability, life insurance, 401(k), Employee Stock Purchase Plan, and tuition reimbursement. 

Engility is proud to be an Affirmative Action/Equal Opportunity Employer. Engility provides equal employment opportunity for all persons, in all facets of employment. Engility maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. 

If you are a qualified individual with a disability or a disabled veteran, and need a reasonable accommodation to use or access our online system, please contact us on our home page. 

www.ENGILITYCorp.com 

US Security Clearance Required 

Apply Desktop Support Specialist Jobs - Engility Corporation

Desktop Support Specialist - ATMI, Canton, OH

Company Overview and Values:
ATMI is a global leader in the development of process solutions for the semiconductor and life science industries.  Whether it’s a green chemistry used in flash memory manufacturing, game-changing equipment for the safe delivery of toxic ion implant gases, or a revolutionary mixing system for the manufacturing of pharmaceutical compounds, ATMI is leading the way.  We combine broad expertise in science and engineering with the latest tools and technologies enabling rapid development and scale-up of new solutions to meet the needs of today’s high-technology marketplace.  ATMI promotes a culture that engages employees and fosters growth and development, while offering compensation programs that reward outstanding performance.


Overview:
ATMI is seeking a Desktop Support Specialist to ensure proper computer operation so that customers can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer help requests. Problem resolution may involve the use of diagnostic and help request tracking tools. This position will support both our Burnet and Round Rock, TX locations.

Responsibilities:

• Field incoming help requests from customers via SDE tickets, and walk-ups in a courteous manner.
• Document all pertinent customer identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level. Including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Install /troubleshoot anti-virus; spyware, malware software.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Develop help sheets and frequently asked questions lists for customers.

Qualifications:

• High School Diploma
• Knowledge of basic computer hardware
• Exceptional written and oral communication skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

To be successful in the role and at ATMI you will need:

• Highly self-motivated and directed.
• Keen attention to detail.
• Exceptional customer service orientation.
• Ability to sit for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Ability to lift and transport moderately heavy objects, such as computers and peripherals.

We offer an attractive salary, tremendous growth opportunity, and a comprehensive benefits package.

No phone calls, please. EOE/AA M/F/D/V

Essential functions are the primary job responsibilities which an employee must be able to perform with or without reasonable accommodation.  The list of requirements, duties and responsibilities is not exhaustive, but is the most accurate list for the current job. ATMI reserves the right to revise the job description as well as to require that other tasks be performed when the circumstances of the job changes.

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Desktop Support Specialist - Hanover Research - Washington, DC

Hanover Research - Desktop Support Specialist (Tier II)

Hanover Research is actively seeking a self-motivated and competent individual for a full-time Desktop Support Specialist position. The Desktop Support Tier II will assist the System Admin. in providing technical support to Hanover Research in the areas of desktop equipment, including system configuration, troubleshooting, security, resource monitoring, etc. 

Hanover is a fast-paced, rapidly growing firm. The successful candidate will be able to think on their feet, respond well to constant change, and perform under pressure while maintaining a positive attitude at all times. 

Responsibilities include, but are not limited to:

• The candidate will possess knowledge of troubleshooting internal technical infrastructure, including but not limited to, Microsoft environment (Windows 7, Office 2007 & 2010), networking, printing, wireless and audio visual technologies. 
• The candidate will assist the System Administrators in testing software and hardware deployments, in addition to providing support during periodically scheduled network and server maintenance. 
• He/She will record appropriate resolution information in troubleshooting PC hardware and software problems and will demonstrate appropriate, on-going communication of issue status and customer follow through. 
• The candidate will ensure the timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal. 
• They will deploy new software/hardware and procedures that are thoroughly tested and fully operational. He/She will assist in training peers and users on software, hardware and IT procedures.

Requirements:

• 2-5 Years of experience; 
• Strong organizational skills with ability to prioritize effectively. Must be a highly-motivated, self-starter. 

Minimum Education Required:

• Bachelor's degree (Preferred in IT, IS, CS or related technical discipline) 
• CompTIA A+, Network+, Security+, MCSE/MCITP, or CCNA preferred, but not required. 

This role offers the rare opportunity to enjoy the long-term upside inherent to a successful young firm.

Please apply online at: http://hanoverresearchcareers.catsone.com/careers/ by uploading a resume and a cover letter in a Word or PDF document. Applicants failing to include a cover letter will not be considered. 

About Hanover Research:

Founded in 2003 with the mission of meeting the information needs of under-resourced small- and medium-sized enterprises, Hanover Research has come to serve organizations, both for-profit and non-profit, throughout the U.S. and internationally. By creating--and always building upon--an extensive research infrastructure that our clients may access, we are able to provide a service that is revolutionary in its combination of flexibility and affordability. 

Hanover Research is an Equal Opportunity Employer. While all applications will be reviewed, only applicants selected for an interview will be contacted. 

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IT Director HR - Field Operations Lowe's, Newport Beach, CA

POSITION SUMMARY:

The core purpose of this position is to consult with line and functional managers on 

people issues and to improve the people skills of these managers. Specifically, this role 

exists to:

recruit, select, develop and supervise Area HR Manager across the country

support recruitment and retention efforts of largely diverse populations of HR staff

across the U.S., including HR Specialists, Area Recruiting Coordinators, HR 

Managers and Area HR Managers 

manage Region & Market Staff, Store Manager and RDC/MW HR Manager talent

planning and development 

ACCOUNTABILITIES:

Outcomes:

Metrics, tracking methods and timelines to be specified by job incumbent and manager 

1. A performance and development plan for each Area HR Manager. Development plans for Region & Markwt Staff, Store Managers and RDC/MW HR Managers 

3. A replacement plan for Region & Market Staff, Store Managers and RDC/MW HR Managers 

4. Talent acquisition (recruiting and selection) plan for Region & Market Staff, Store Managers and RDC/MW HR Managers 

5. A plan for fostering good relationships between the market’s operations 

management and employees, and otherwise creating high employee engagement 

6. A strategic support plan (People Support Plan) to meet market’s HR needs 

Business Acumen:

• Applies knowledge of Lowe’s business strategy and goals to align 
• HR strategies with business strategies and provide the most relevant HR perspective and support. 

Planning & Organizing:

• Develops short- and long-range plans that are realistic and 
• effective in meeting internal clients’ HR needs. 

Coaching Managers:

• Works to improve the people management skills of managers by 
• providing clear, behaviorally specific performance feedback and guidance. 

Conflict Resolution:

• Confronts problems head on to facilitate problem solving and mutual understanding, demonstrating a persistence to work through an issue until it is fully resolved. 

Employee Advocacy:

Ensures management awareness of the needs and concerns of  employees, articulating what is in the best interest of both employees and the company. 

Leveraging HR Resources:

• Uses the appropriate HR resources (e.g., higher-level HR managers, employee services, Center of Expertise (CoE) staff) to accomplish a result, to solve a problem, or to best serve one’s internal client group. 

Developing Others:

• Provides feedback, developmental experiences and opportunities,  helping people identify areas of strengths and developmental opportunities, providing  training and other resources to continue professional growth. 

Talent Strategist:

• Recruits and develops others strategically to fill critical gaps in the manager pipeline, often thinking a year or more ahead, deploying people where they  can learn and achieve optimal results. 

Driving Accountability:

Establishes a systematic course of action for self and other managers, following up to ensure high quality performance management and development planning. 

Executive Presence:

Presents oneself impressively, demonstrating a positive image on one’s abilities and trusting one’s own judgment, standing firm and maintaining  composure under challenging circumstances. 

POSITION REQUIREMENTS 

• 7 years progressive HR experience, with 5 years Human Resources generalist experience 
• 3 years managing / supervising people
• 5 years working in a multi-unit environment with exempt and non-exempt staff
• 3 years replacement and/or workforce planning experience
• 3 years talent acquisition (recruiting, interviewing – including behavioral interviewing using targeted interview guides – and selecting) 
• 3 years succession, career and development planning experience for employees in exempt positions 
• 7 years experience interpreting and applying HR policies, procedures, programs and processes, including general compensation policies and practices 
• Bachelors Degree—Business, HR or HR-related field

PREFERRED QUALIFICATIONS 

• 10 years progressive HR experience, with 7 years Human Resources generalist experience 
• 5 years managing / supervising people
• 7 years working in a multi-unit environment with exempt and non-exempt staff
• 5 years replacement and/or workforce planning experience
• 5 years talent acquisition (recruiting, interviewing – including behavioral interviewing using targeted interview guides – and selecting) 
• 5 years succession, career and development planning experience for employees in exempt positions 
• 10 years experience interpreting and applying HR policies, procedures, programs and processes, including general compensation policies and practices  Masters Degree – Business, HR or HR-related field
• Bi-lingual, e.g., Spanish/English, French/English, Cantonese/English
• With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is a FORTUNE® 100 company that serves approximately 15 million customers a week at more than 1,745 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe’s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com. 

Apply IT Director HR - Field Operations  Lowe's

Information Technology Specialist (Customer Support) - Department of the Army, Corpus Christi, TX

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army. 

About the Position:

This job announcement is for a GS-2210 under Alternative A Recruitment procedures. 

THIS IS AN EXPEDITED HIRING AUTHORITY ANNOUNCEMENT. The Duncan Hunter National Defense Act (NDAA) FY2009 provides that the Secretary of Defense can designate acquisition positions and can recruit and appoint highly qualified persons to these positions. This announcement is open to accept resumes from candidates interested in helping the Department of the Army meet our mission requirements for the acquisitions of systems, equipment and facilities. 

The Vacancy Announcement will generate a referral and Selection List that is good for ninety (90) days and may be used to fill other permanent or temporary vacancies at the Corpus Christi Army Depot without further public notice. 

This job provides the opportunity to support the mission of the Corpus Christi Army Depot; which is to overhaul, repair, modify, retrofit, test and modernize helicopters, engines and components for all services and foreign military customers. The Corpus Christi Army Depot (CCAD) is the Army's Center of Industrial and Technical Excellence for Rotary Wing Aviation Maintenance and is the world's largest helicopters overhaul and repair facility. CCAD serves as the depot training base for active duty Army, National Guard, Reserve and foreign military personnel. We also provide worldwide on-site maintenance services, aircraft crash analysis, lubricating oil analysis, and chemical, metallurgical and training support. Positions include those providing support to the maintenance of helicopters in a variety of shops or in an office setting. 

Who May Apply:

• All U.S. Citizens 

NOTE: IF YOU SELECT AN "E" TO ANY OF THE TASK STATEMENTS IN THE 

OCCUPATIONAL QUESTIONNAIRE, YOU MUST INDICATE IN THE NARRATIVE BOX WHERE THAT SPECIALIZED EXPERIENCE IS LOCATED ON YOUR RESUME (INCLUDE TITLE, ORGANIZATION AND DATE). IF YOU FAIL TO RESPOND IN THE NARRATIVE BOX, YOU WILL BE CODED INELIGIBLE WITH CODE "IFRN". 

KEY REQUIREMENTS 

• Security/criminal background check is required for access on the Navy base. 
• Must be able to obtain and maintain a Secret security clearance. 

DUTIES:

You will provide technical assistance to customers to minimize disruptions of computer operations. You are responsible for maintaining the accuracy and integrity of the service desk database. Correct a wide variety of technical problems emanating from LINUX based and Microsoft Windows based operating systems and all Depot-Wide Applications. Test and analyze computer hardware and software malfunctions. Utilize LMP (Logistics Modernization Program) and/or Outlook Web Access and be familiar with Enterprise Email. Monitor IT services, e.g., Windows Vista/Windows 7 operating systems, applications e.g., Cisco VPN software, and performs preventive maintenance and minor administration of the same to keep the systems optimized. Responsible for routing unresolved problems to appropriate specialists for resolution. Monitor and maintain the standard client software and hardware configuration. Provide current status of critical systems via network broadcast calls and messaging notifications. Plan, schedule, test, install and remove software patches and upgrades. You will report unauthorized access attempts/breaches. Perform thin client and workstation security lock down. 

QUALIFICATIONS REQUIRED:

• To qualify at the GS-09 level an applicant must possess the following: 
• To qualify applicants must possess one year of specialized experience to the GS-07 grade level or equivalent. Specialized experience is defined as: 1) Resolving a wide variety of problems, to include LAN and WAN technical problems, Linux and Microsoft windows and operating systems. 2) Test and analyze computer hardware and software malfunctions to resolve physical and logical processing problems and recommend appropriate solutions and acquisitions, and distinguish between equipment, software, and LAN installation and operation problems. 

OR 

• Masters degree or equivalent degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in a related field 
• To qualify at the GS-11 level an applicant must possess the following: 
• To qualify applicants must possess one year of specialized experience to the GS-09 grade level or equivalent. Specialized experience is defined as: 1) Resolving a wide variety of problems, to include LAN and WAN technical problems, Linux and Microsoft windows and operating systems. 2) Test and analyze computer hardware and software malfunctions to resolve physical and logical processing problems and recommend appropriate solutions and acquisitions, and distinguish between equipment, software, and LAN installation and operation problems. 

OR 

Ph.D. or equivalent degree or 3 full years of prgressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field. 

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. 

1. Attention to detail 

2. Customer Service 

3. Oral Communication 

4. Problem Solving 

Education can be substituted for experience. 

Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html 

Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please include this information in your resume. 

A copy of your transcripts from an accredited college or university must be submitted at the time of application. If selected, official transcripts will be required. 

Other Requirements:

Click here for more information. 

Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. 

You will be required to provide proof of U.S. Citizenship. 

One year trial/probationary period may be required. 

Direct Deposit of Pay is Required. 

Temporary Duty (TDY) travel is 10 percent. 

Non-CAP external and internal Vacancy Announcement Statement:

Defense Acquisition Workforce Improvement Act Career Field Position. 

This is an Army Acquisition, Logistics and Technology Workforce position. 

Selectees must meet position requirements for certification at Level II in 

Acquisition Career Field Purchasing within 24 months of entrance on duty. 

The above documents and information on the ACRB and Acquisition Corps 

membership may be found on the ASC home page at http://asc.army.mil . 

Individuals with questions may contact and Acquisition Career Manager in the 

Acquisition Support Center for assistance. 

HOW YOU WILL BE EVALUATED:

Your application package (resume, supporting documents, and responses to the questionnaire) will be reviewed to verify that you meet the basic eligibility and qualification requirements. Your responses to the q uestionnaire will be used to evaluate your relevant personal, educational, and work experiences. Only the most recently submitted resume will be considered. 

Interagency Career Transition Assistance Program (ICTAP). The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position. Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Information about ICTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp . 

BENEFITS:

The Department of Defense offers excellent benefits programs some of which may include: Comprehensive health and life insurance Competitive salaries Generous retirement programs Paid holidays, sick leave, and vacation time Flexible work environment to include use of telework and alternate work schedules Paid employment related training and education Possible student loan repayment Payment of licenses, certification, and academic degrees as applicable Bonuses, incentives, and awards as appropriate for the job. 

OTHER INFORMATION:

Click here for more information. 

Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. 

The Department of Defense (DoD) policy on employment of annuitants will be used in determining eligibility of annuitants. The DoD policy is available at http://www.cpms.osd.mil/ASSETS/E8AB932EA1E44617BAC7222922E42A62/DoDI140025-V300.pdf 

In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e. retired under section 8336(d)(1) or 8416(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD instructions 1400.25, Volume 300, at http://www.dtic.mil/whs/directives .) 

Multiple positions may be filled from this announcement. 

This is a Career Program Position (CP)34. 

May be on call to provide coverage on evenings, weekends, holidays and in other situations. 

Salary includes applicable locality pay or Local Market Supplement. 

May require overtime work. 

Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government interest. 

Defense National Relocation Program will not be authorized. 

Credit will be given for appropriate unpaid experience or volunteer work. 

Positions listed with multiple grades may be filled at any grade level and may or may not have promotion potential. 

Apply Information Technology Specialist (Customer Support) - Department of the Army