Overview:
Desktop Support Specialist - Quinnipiac University, Hamden, CT - Working in a fast-paced collaborative environment; provide timely, effective and quality customer support to faculty, staff and students using computer (PC & Mac) and audiovisual equipment
Responsibilities:
- Provide technical support in-person, via phone and using remote access software.
- Maintain computer & audiovisual hardware used in staff offices, public venues and classrooms. As needed assist with the setup and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives.
- Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasks.
- Utilize imaging technologies (WAIK, Ghost, etc.) to develop & deploy standardized configurations, and to and facilitate the transfer of user data between computers.
- Participate on multi-department project teams working to develop and deploy new applications and technology to the University community.
- Promote and explain available services and technology to parents and students at Admissions and Student Affairs events.
All other related duties, as deemed appropriate and assigned by the Director of Client Services.
Qualifications & Special Instructions to Applicants:
Required Minimum Qualifications:
- Excellent communication, customer service, interpersonal, and presentation skills.
- Well-rounded experience working with and supporting multiple computer platforms, including integration with various presentation technology (external displays, video projectors, DVD/VCR, etc.).
- Proven ability to manage multiple and changing priorities.
- Comprehensive understanding of computer usage in a managed network enterprise environment.
- Capable of working equally well individually and as part of a team.
- Bachelor's degree in Information Systems Technology, or equivalent.
- According to a scheduled rotation, able to work evenings and weekends.
Desired Minimum Qualifications:
- Considerable experience with Ghost, WAIK, or similar imaging technologies.
- Proficiency administering computers using Active Directory, Group Policies, WSUS, etc.
- Familiarity with Track-It software, to manage work requests and asset inventory.
- Advanced expertise with operating systems and productivity software (Windows and Mac).
- Experience providing technical support in a higher education environment.
- Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etc.
Applications must be submitted electronically and should include a resume and a thoughtful cover letter describing your interest in the position, and explaining how your background and experience qualify you for this position.
Quinnipiac University has a strong commitment to the principles and practices of diversity throughout the university community and we welcome candidates who would enhance that diversity.
