Minimum Requirements:
- 3 years customer service experience
- Proficient with PowerPoint, Microsoft word and excel.
- Must be able to obtain a Secret Security Clearance.
- An Associate Degree in Computer Science, Information Systems, Communication Systems, System Engineering, Electronic Technology, or related scientific, computer, communications systems field that support the duty requirements described in this labor category.
- Note: At the discretion of the Government, 2 years of applicable military experience/training or equivalent training certificate(s) from an accredited training program may be substituted for an Associate Degree.
- Must demonstrate the ability to effectively communicate orally and have the ability to effectively communicate in writing, in addition to possessing a positive customer service/relations attitude.
- A minimum of 2 years experience with office automation applications such as the Microsoft Office suite of applications is required
Job Description:
- URS Corporation - a FORTUNE 500 Company - is a fully integrated engineering and technical services organization with the capabilities to support every stage of the project life cycle. URS provides these services for the U.S. federal government, national governments of other countries, state and local government agencies in the United States, FORTUNE 500 companies and other multinational corporations. We have approximately 50,000 employees in a network of offices in more than 30 countries. The Company’s business is focused on four key market sectors: Federal, Infrastructure, Power, and Industrial & Commercial.
We are looking for a Part Time Help Desk Analyst to join our team at Scott Air Force Base in Illinois!
- Provides user support and services as the initial point of contact for trouble ticket reporting, system and network troubleshooting and providing users assistance to determine service problems. Interacts with clients via telephone and e-mail in the pursuit of problem resolution.
- Provides trouble ticket processing and status, trouble ticket escalation, fault isolation, functional guidance, technical support as necessary.
- Performs day-to-day operations within the helpdesk guidelines and procedures in a shift work environment.
- Provides input for the development of performance measurement and quality assurance reports.
- Prepares reports as required.
- Completes Site Registration/User registrations and High Visibility Reporting as needed; Retrieve/compile and distribute DVS-G Daily Morning Slides, Failed Conferences Report, DVS-G 1430L Daily Status Report, AT&T DVS-G P.M, 1530E reports and 2200E Report
