Primary Location: United States-California-San Francisco Bay Area - Foster City
Description
Overall, the position of Technical Support Specialist is expected to partner with the organization to:
Provide support in the following areas:
- Provides interactive display support to field representatives and retailer accounts
- Identify and troubleshoot a variety of issues to resolution
- Search parts catalog to order parts when necessary
- Create comprehensive, well-written record of conversations for SCEA use
- Design and build support documentation for field representatives and retailer accounts
- Enable online downloading of instructions for PlayStation Representatives
Qualifications
- At least 1 year experience in a retail support environment or equivalent
- At least 1 year of post high school education, training, or equivalent
Sony Computer Entertainment America LLC (SCEA) is responsible for keeping PlayStation® growing and thriving in the United States, Canada and Latin America. Based in Foster City, California, SCEA serves as headquarters for all North American operations and is a wholly owned subsidiary of Sony Corporation of America Inc.
It is SCEA's policy to provide equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law. SCEA also makes reasonable accommodations for disabled applicants and employees.
