Healing the healthcare system starts with you. It starts with the chain of events you initiate when you work with McKesson Provider Technologies - a chain that extends across the country and results in millions of people getting more from their healthcare.
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.
We are seeking a dynamic Individual to join Managed Services Application Management Services (AMS) as a Support Analyst experienced for the day to day support and maintenance of Horizon Core Clinical Applications as well as understands the integration with other McKesson applications.
Focus of this position will be Horizon Physician Portalas well as a focus on any of the core Horizon applications and/or modules at 10.x release version.
Experience in any combination of other Horizon Core suite of applications, including but not limited to: HED, HEO, HEC, Care Organizer, Health Summary, Admin Rx, Clinical Query. Experience with EPW and/or Horizon Ambulatory Care is a plus.
Excellent understanding of HCI is a must.
This is a remote position and requires rotating on-call.
Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.
The ideal candidate will have worked at 2nd tier support, understands both application/technical aspects of the application.
This is a Remote support position that would require support of multiple customers with call rotation and includes addressing problem tickets and request of service (RFS).
6+ years Core Clinicals healthcare applications support experience
HPP experience
Expertise in Horizon Physician Portal and integration with Horizon Clinical Infrastructure troubleshooting.
BS degree or equivalent experience.
General Home Office Demands
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers
